Essendon Hyundai

300 Wirraway Road Essendon Fields
Essendon Fields, VIC 3041

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4.8 rating of Essendon Hyundai
4.8 out of 5

95% Recommended

Based on 155 Sales and 6 Service Reviews

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Ratings 4.8
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5 Star Rating
Overall Experience
Excellent sales and service from you guys cheers
Bailieston, VIC Assisted by Steve Wikiel
Great to hear, thanks Sally
July 24th
5 Star Rating
Overall Experience
Dear Aaron Rafael and the Essendon Hyundai Team - As a repeat customer I'm really proud of you all, you are the best of the best in sales, service and customer satisfaction. You strive for excellence day in and day out, and you do a phenomenal job, which is amazing. Just like "Life", its tuff and competitive and requires hard work, so keep it up now, and never ever give up. And thanks again Aaron for my 2018 i30 SR - its wicked!
Sunbury, VIC
1 Star Rating
Overall Experience
Absolutely gutted.I am sick of their false promises and unresponsiveness.I was told that they have to order a part for my hyundai genesis,so they need to wait for approval from warranty department,but after calling many times,no one returned my call.So after three weeks,i was told that we have to return to service department with car,so we can sign documents.i asked if it can be done via email,but they said no.So,after waiting for three weeks,my driver went there with car,but they didnt even look at car and gave him a form to fill in and send it through email.it wasted three weeks of my business and yet i dont know what wil happen next.so i called to make a complaint but noone will listen to you,i called showroom,but they wont take it and transfer your call to service department,who cant be bothered to answer your call.Prior to this,my driver had to return three times for same problem and even tehn they ordered a part from korea which was never true.
Brooklyn, VIC
1 Star Rating
Overall Experience
I have visited the Hyundai Essendon dealership aiming to check and buy Hyundai SUV (Tucson or similar)for my daughter. I haven’t driven this model of Hyundai before but was considering the purchase due to very good reviews of the car.
Unfortunately, the good intention and aim from my end hit a “brick wall” of this dealership customer service. The sales staff approach was arrogant from the moment when we arrived at the yard. This was reflected by their ignorance though it was clear that they weren’t busy since two sales consultants were chatting between themselves and ignoring us until we asked for service. When we asked about the test drive the comment from the sales person (sorry didn’t have his name) was “Can you afford it?” in very much judgmental tone. I asked to be introduced to his manager expecting to continue discussion with someone with more authority and less judgmental attitude and hopefully arrange a test drive and the intended purchase.
However their negativity towards my queries about the process and customer services further escalated by a gentleman who was introduced to me as the Sales Manager David Odisho. I felt that his approach was extremely arrogant on a level of nearly racist in the meaning - Why have we visited their sales yard at all? Towards the end of our conversation he stated “Actually I am not going to complete any sales with you!” I was shocked by his statement and did ask for his business card then but he refused to produce it.
Overall this is the most unpleasant experience and the most disgusting attitude by sales staff I felt over the last 18 years I have been in Australia. This has made me to write this review thinking that my feedback may help you to review your customer service but for me this is the dealership I am not going to visit again and would not recommend to anyone.
By the way comments on your website look very much tailored by “friends and family” (including photos).Are you intending to post a photo of an unhappy customers like me.
Flemington, VIC
1 Star Rating
Overall Experience
Scam and mislead me and my daughter
By Nancy covered up the details . Run from these crooks
Plenty, VIC
5 Star Rating
Overall Experience
Great experience from the moment I walked into the car yard
Assisted by Steve Wikiel
5 Star Rating
Overall Experience
The service I received from Alex in the sales department was VIP first class! He was not only extremely friendly, professional and welcoming but gave me an amazing deal on my i30. I just love my car which is fun to drive, reliable and has all the extras my partners expensive car has. I will definitely be a return customer...and again ask for Alex.
Airport West, VIC
5 Star Rating
Overall Experience
Loved the whole experience from when I first stepped through the door. Great car too!
Flemington, VIC Assisted by Venkat Divvala
4 Star Rating
Overall Experience
We are pleased with our new car.
Assisted by Steve Wikiel
5 Star Rating
Overall Experience
Thanks for all the help and for showing me this great car
Assisted by Steve Wikiel
You are welcome Jessica. We hope you are loving the new car
July 24th