The 2 ladies at the service desk were the best i have ever seen and i am a customer service professional for many years. They were flexible, knowledgeable and a pleasure. i came back to buy a car because of them and encountered John, who was also great. He wasn't pushy as I anticipated. instead he was patient, down to earth and relateable. I did my research so I knew the comps and he made me feel like i had a "friend in the business." They have created loyalty in this customer.
Rich was wonderful but I didn't like how when I got into finance I was pressured into adding protection packages onto my monthly payment. Now my monthly payment is higher than I had planned. It soured my experience