Exton Nissan

200 W Lincoln Hwy
Exton, PA 19341

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4.9 rating of Exton Nissan
4.9 out of 5

99% Recommended

Based on 824 Sales and 11 Service Reviews

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Ratings 4.1
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1 Star Rating
Overall Experience
If I could give a negative starred rating I would! I left this review on their facebook page: "The service I received at this dealership was terrible! The staff was awfully rude and they only care about the money in their pockets! There were three open recalls on my vehicle. I received a letter from Nissan North America explaining this to me. Due to the danger my car placed me in they offered me a loaner vehicle until my vehicle could be repaired. I was told the parts to repair my car had arrived was harassed with rude and childish phone calls and emails threatening to not pay for my loaner vehicle and that they would report it as stolen because due to my schedule I was not available until the weekend. The service manager Mary Jablonski proceeded to argue with me over the phone and told me she did not want to pay for a vehicle any longer since the parts came in and I should just take off of work so she didn’t have to! Instead of having a professional team member pick my car up for the repairs this dealership made me drive my hazardous vehicle to their location myself. I did not make it to the dealership because on my way there my vehicle caught fire and exploded in the middle of the highway. Now I am left with no vehicle and they do not care at all they are just happy they don’t have to pay for a loaner vehicle for me to drive anymore. I do not recommend this dealership at all because they do not care about the customer just the sale!" The dealership posted on my review apologizing asking for a second opportunity to fix the terrible customer service I received. I gave them that chance and to summarize how the conversation went one of the other service managers, Joe, basically told me I was wrong, they don't care, to take my business elsewhere, and hung up on me.

West Chester, PA
5 Star Rating
Overall Experience
My experience with Mary Jablonski (Asst Svc Mgr) was not only positive but she went above and beyond in her service. Mary actually became the intermediary between myself and the third party who was paying for the repairs to my vehicle. She also caught and made right an outstanding recall.The funny thing is she seems to do this regularly as this was "no big deal" as to her chasing after the details of the job.
Mary - job well done!
West Chester, PA
5 Star Rating
Overall Experience
Sam is the only car salesman that didn't try to trick me! Probably my best experience at a car dealer. Keep up the good work!
Marcus Hook, PA
5 Star Rating
Overall Experience
Bought my car in for inspection on Wednesday and was greeted by Jessica Bliffen and she handled all the details for me. What an asset to the company!
Parkesburg, PA
5 Star Rating
Overall Experience
I had a very pleasant experience from exton Nissan! Rich P. helped me choose what was best for me and got me the price I was looking for !!
Norristown, PA
5 Star Rating
Overall Experience
Good to work with Matt, Always received very good support from him, ready to help....Also I like his Excitement, interest, energy and enthusiasm...
keep up the good work Matt.....
Downingtown, PA
5 Star Rating
Overall Experience
A big THANK YOU to Rick in Parts and Mike in Service for finding and installing an official Nissan Remote Start in my 2016 Murano! I did not want to have to go with an after-market solution, and they came through! Thanks for thinking "outside the box"!
Exton, PA
5 Star Rating
Overall Experience
Matt was very helpful! He made sure we left happy & with the car we wanted ! we will be returning for future purchases.
Robesonia, PA
1 Star Rating
Overall Experience
This review is based only on my last service experience. I dropped my car off on Friday, January 15th around 5:30pm for an inspection, emissions, and oil change (coupon included tire rotation) service by Saturday, January 16th at 10am. My husband was already there waiting for me in their waiting room. He overheard an unsettling conversation between a Nissan trainer and a Nissan trainee discussing leasing options for customers. The Nissan trainer explained to the trainee that he doesn’t worry about customers holding or being able to afford the insurance needed to lease a vehicle, rather he just worries about the sale and lets the leasing department have the difficult conversation with the client about insurance details.
Now for the actual service part: Within the time I dropped off my car and picked it up, I had received four total calls from Exton Nissan: One on the 15th at 7:31pm confirming that I will be bringing my car in on the 16th for service (my car was already on the lot), Second on the 16th at 9:12am from Gaspar to suggest an additional service that I may want to think about having them do, Third on the 16th at 9:34am from Gaspar asking if I had another insurance card with my car listed on the form rather than him just calling the number on the insurance card that I had, Fourth on the 16th at 10:25am letting me know that my car was finished even though I asked them to be done by 10am. When I picked my car up from Nissan I was not presented a multi-point inspection sheet and was told by Gaspar that he didn’t have anything further to explain to me other than the fact that I owed them money. I paid the friendly blonde cashier, who was the most professional person I encountered there, and was asked by another man to rate them the highest rating on my survey.
After bringing the car home I noticed that my tires had not been rotated. I called the service department on Thursday, January 21st and spoke with Jim. Jim proceeded to tell me the definition of a tire rotation which just completely baffled me because I wasn’t asking what a tire rotation was, rather I was asking why they didn’t do a tire rotation to my car while it was there for service. I explained to Jim that I am reluctant to even bring my car back to their service department and would give them a call if I changed my mind. After hanging up with Jim I shortly received a call from the Service Manager, Bob, who repeatedly apologized and offered to make it right. I have been coming to Exton Nissan for service since 2010 and the quality of customer service continues to diminish. I hope they can restore my faith on my next visit.
West Chester, PA
3 Star Rating
Overall Experience
I had my car inspected last week and did not get a report on my brakes. I returned one of the automated calls from Bob the service manager, then called the service desk, finally after no calls to me in three days, I contacted the person online and got a call the next day. I was informed that my brakes had less wear than they had a year ago at inspection time, even though I didn't have any brake work done on this car! How can this be? BTW, Exton Nissan had no record as to the condition of the brakes from a year ago.