I recently wrote a review and Troy wrote me an email saying he was not happy .
My correction the step is 26 cm from the edge of coping and 30 cm from wall which is just 1foot ! I also asked the step to be very shallow and sent photos of the finished product .
I still would like the step to be larger and Troy came out finally to talk and he guarantees the step will be larger when the pebble is complete .. let’s see but I’m scared I’ve spent all this money and I’m not getting what I would like .
Very happy with our new pool. Customer service was very good, and all the crews building the pool were efficient and friendly. Would recommend this company to anyone wanting good value for money and excellent service.
Do not use this pool company!!!!!!
Communication is terrible and after been delivered a 21 mm step from coping . Asked Joel and Troy to please come have a look to rectify . I was repeatedly ignored . Then revived a aggressive phone call from Troy . I told him someone wa listening to him so Troy hung up .
He text me to start writing letter via lawyers and see who runs out of money 1st .
The 21 mm step is a hazard and I would like some kind of understanding.
Given the atrocious weather since the construction commenced thr project proceeded in a timely manner. All of the trade crews were professional,competent and polite and friendly. Overall the staff made this a pleasant experience.
Thanks for job well done.
We are more than happy with our pool, dealing with factory pools was easy the staff were more than happy to assist us with our questions and the finished job is perfect.
We would recommend anyone thinking about installing a pool contact Factory Pools you won’t be disappointed!
Factory Pools did a great job, all of the guys were very professional, friendly, and did a fantastic job. We were informed of the process and had no issues at all, the end result was great and we can't wait for summer. If we were to move and get another pool i would certainly use Factory Pools again. Thank you Factory Pools - - bring on SUMMER!!!