We found everyone who came to do the different stages of our pool helpful, courteous and professional ..It was a pleasure dealing with your company from start to finish..
Factory Pools were recommended to us and we will be happy to do the same..
We were recommended to Factory Pools by a close friend who already had a FP and then by a new neighbour. We watched the pool construction and the focus on detail by staff of FP was excellent. The final test in our mind was when the pool was filled for final handover. Water level was exactly equal around the 17 lineal metres of tile capping. A true test of accuracy and workmanship.
Excellent service from the very beginning. Quote was completed and sent within a couple of days. Communication and explanation of the entire process was very clear. Communication from admin and invoicing was excellent. Very knowledgeable and experienced staff providing a high quality pool and equipment for a very reasonable price. Would certainly recommend this company to friends and family.
The construction and final completion of our pool fitted in with the progress of our new home build timetable.
The final test of workmanship and accuracy was when the pool was filled to the capping tile level. The water lapped at the top of the tiles evenly for the 17 lineal metres. Cannot get better levels than this. Well done to the FP crews.
Our pool build was very efficient, and staff were contactable, polite and always happy to answer queries. We had an initial problem with a leaky valve on our filter, and they came and replaced it very quickly. Overall we were very impressed with the service.