We found everyone who came to do the different stages of our pool helpful, courteous and professional ..It was a pleasure dealing with your company from start to finish..
Factory Pools were recommended to us and we will be happy to do the same..
Great service. Troy, Joel and the ladies in the office were good to work with. Their sub-contractors were also great and spoke highly of the company which was reassuring. We are very happy with the end result.
Our first experience with having a pool built and we are very happy with the end result. Factory Pools were excellent to deal with and we would recommend them. Thank you very much for our fabulous pool.
Quality of the pool ultimately was great. All worked out fine.
We just had issues of communication towards the end. I attribute it to being the busy season, but it was a shame as it changed me from a happy advocate of Factory Pools to someone indifferent. I also think I should have received an apology for an invoicing error on out final invoice that momentarily threatened handover.
A phone call to see how things were progressing and at the end to see how happy we were with the finished product would have been nice. Emails are not the same. I also thought Troy would have made some contact at some point through the process.