I recently purchased a 2017 Tucson from this dealership. Upon sitting down with the salesman, he presented me with an example of what my monthly payments would be based on my down payment. I felt comfortable with the numbers and he took me in a separate office to speak with the finance guy to finalize the sale. The finance guy spent the entire time talking about something called "BLANKET COVERAGE" aka E-X-T-E-N-D-E-D WARRENTY. He didn't tell me this upfront and made it seem as though the "services" that the dealership would provide me through the "blanket coverage" were included in the purchase of the vehicle. THIS WAS A LIE. I point blank asked him if the services were included or extra. He skirted around my question and ended up bringing "his manager" into the office to talk me into purchasing the extended warranty. NOTE: I realized after the fact that my monthly payments INCLUDED the price of the extended warranty but because I refused the warranty, my monthly payments decreased dramatically! I will end this review by stating this, the salesmen and the finance employees are SNAKES and will do anything to make a sale. This was my first and ABSOLUTE LAST time purchasing from this dealership. I am beyond disgusted and disappointed that this so-called "family-owned" business who claims they will do anything for their customers point blank lied to my face and tried to sell me a $6,000 extended warranty. As far as I'm concerned, this is the most unethical way to do business. Shame on you and your staff. YOU are the reason people HATE salesmen. Happy holidays from a customer who is beyond delighted never to have to deal with you snakes again.
We don't even give service at Faulkner Hyundai a second thought any more as it always exceeds our expectations. We scheduled state inspections on both our leased vehicles as well as changing the cabin filters for the same day. Both vehicles were in and out of the garage in less than an hour! It doesn't get any better than that! Thanks to all the service folks who made it happen!!
I bought a Toyota Tundra Nov 21, and 3 days later realized the vents were not blowing. According to the carfax report it had just been inspectex by Faulkner Hyundai on Nov. 8. I contacted my salesman who said to bring it in and they would fix it. 2 weeks later they finally get me in and after having the truck for 5 days, they tell me it's going to be $3500 and the truck was sold As Is and they're not fixing it!