After I spent the better part of my week looking at cars for my son, which was to be a birthday present for him in the morning. My wife were both excited to be fortunate enough to be able to do this for him and wanted to make it a big surpris.
I finally narrowed it down to the one and spent the afternoon haggling with Stacey. We spoke on the phone, sent several text and I notified her I would be in around 7p.m. We arrived a little after 7 waited for her and about 15 minutes later she acknowledged us and said the car was just detailed and would have it brought around. About 15 minutes later she comes up and says with a smile on her face And says “the finance manager informed her the deal from earlier that the financing fell through got approved“. During the whole part of my negotiating and when she gave me the total out the door price did she even mention a pending deal nor did she let know when I text her at 6 pm.
Not only did I not get a sincere apology for driving 40 minutes for nothing. I now had no time to look for another car and no surprise for in the morning. Now I know my son will survive and we will still get him a car, just not when planned. I think that this was a bigger disappointment is for my wife and myself since we never imagined we would be able to do anything like this and now we will never get that opportunity to see his face when he walks out the door in the morning.
I just want to say to the Faulkner Infinity family, thanks for the memories or should I say lack o
What a great experience! Infiniti of Mechanicsburg taking car buying to an all new level! This was hands down the easiest and most pleasant buying experience we have ever had. The entire staff was very friendly and courteous from the moment we walked in. Our salesman Darrell was top notch. Definitely not your typical "pushy car salesman". He was very professional, respectful, and honest. A real straight shooter, no games!
I recommend Infiniti of Mechanicsburg to anyone in the market for an Infiniti.
My husband and I had a great experience with Infiniti of Mechanicsburg. Our sales associate, Darrell, was very friendly and absolutely wonderful to work with and we can't thank enough for everything that he's done for us. Thank you, Darrell and Infiniti of Mechanicsburg, for all of your assistance and for making this such an easy process! :))
Could not have asked for a better experience not only was Darell very thorough and upfront with all the cost the staff that Infiniti Of Mechanicsburg was fantastic they got me a good deal on The car I wanted I could not be happier
The owner Ray helped us first and we were very impressed with his helpful, down-to-earth kind nature. You can tell he's a good person and wants to give everyone who comes through their doors a great experience. Darrell is the salesman we worked with and he is a great guy, no BS, genuinely friendly and honest - a man of integrity. Justine couldn't have been nicer or more helpful. Everyone was super helpful, kind, genuine, friendly - this place is what you dream buying a car would be like and your dream comes true. Our three kids loved the play room and everyone was kind towards them. And dealerships don't fill your tank anymore... but Infiniti of Mechanicsburg does. They pay attention to the little things and make your experience truly enjoyable. We have never been this impressed with a dealership before and we look forward to working with them again in the future.