I was looking at the site and came across an R1 for sale. I needed to do a cash deal immediately on that bike as it was my dream bike and I had saved for so long to get to that amount. On 22 March 2017 ( today)I made several attempts (15) to get one of the sales agents to give me details or even let me know if the bike is available. Firstly I called and was transferred to James who did not pick up, after several call attempts, he did pick up and I was taken back by James who sounded upset, the phone went dead after that, I tried his cell, his phone kept ringing. I then called reception, they put me through to Berto, his phone kept ringing, I called again and spoke to Carl who rudely stated that everybody was busy (great 5star service guys, really!!!) I got so frustrated that I decided to call the principal dealer, to my surprise he actually calmed me down. I explained the situation, he advised that someone would call me to discuss the bike. (21:40 - still no call- 22
March) I decided to drive to the dealership to secure my dream bike with the cash on hand. Upon my arrival I was ignored totally, so I decided to browse while Berto was busy standing near the door. I approached him and his phone started to ring at the same time, he excused himself and took the call. I waited again, to my surprise Carl left me standing at the blue R1 and assisted someone else who came in after me. Berto then came through and mentioned that the bike is sold and it was done yesterday, my heart sank as I have lost my bike of my dreams. I wasted all my efforts to call and run after you guys, I left work early to come thru to the dealership only to find that it's worse off than I could have imagined. Well guys, customer service is key in any not to 1 or 2 individuals but to every biker out there. The biker brotherhood is a lifestyle, it's something you sell everyday...think about that.
Thank you for taking the time to review us, as you are aware we take our reviews extremely seriously. Unfortunately, as I explained on Wednesday when I called you back, our phone lines were down and therefore we were not able to communicate clearly and the entire company was making use of their cell phones. James sounded frustrated as he could not hear you clearly, but was certainly not upset with you in any way. James believes he did however inform you that the bike had been sold. When you chatted to me your primary objective was to make an appointment to discuss a R5000 discount. I undertook to see what deal I could do, but before I could return the call to inform you that the bike had been sold, I received a call from you telling me not to worry as the bike had already been sold.
I apologise sincerely for the breakdown in communication while we continue our battle with Telkom. I have discussed the events with the team to ensure that our commitment to growing as a company and offering a 5 Star service to our customers remains in place.