I know another review already stated this but I hate going to dealerships given all the past experiences I've had. Customer service isn't rocket science...treat people with respect, dignity...like people. Many dealerships get it WAY wrong but First Team Subaru seems to have figured it out. While we didn't buy a vehicle due to First Team Subaru (and the First Team network) not being able to accommodate our VW Jetta TDI recall return needs, I would absolutely go back and buy a vehicle from them. Jessica Rodriguez was amazing to work with. Extremely friendly, no pressure and patient as we whittled down what we wanted our first Subaru to be. Thought the sales manager was going to be fun like all other dealerships, but Mike Gray was awesome as well. If we weren't moving and had been able to get our VW recall accomplished with them, we would ABSOLUTELY have bought through them. I think First Team Subaru ruined car shopping for us as I'm not sure we will find a crew like this again. Can you open a dealership in St. Louis :) ! We may not have bought a vehicle from you do to timing and circumstances, but will definitely let people know how awesome you all are.
I just had a terrific experience purchasing a used Subaru from First Team Subaru. Lori and Ashley were straight-forward and helpful as I got my information, considered the purchase, and settled on the price. Completing the purchase was also easy and painless, with everyone friendly to work with. Charliyn was especially warm and fun to be with as we worked through all the details. Thank you all as I am enjoying my "new" ride!
First Team Subaru was more than willing to help out and work with me when purchasing my brand new Crosstrek. I have been through the car buying process numerous times with other dealers and by far First Team was the best experience I have had.
What a great experience! Easiest vehicle purchase I have ever had! Everyone at the dealership welcomed us with smiles and were genuinely happy to be working there! Coming from Gloucester we didn't know what to expect. From the initial greeting to the vehicle delivery, every aspect of the vehicle purchase was superb! Sang was outstanding! He kept us informed as to the vehicle's arrival date and worked with us on the options! Shawn was great as he delivered the vehicle and went over all aspects of the vehicle! Would we recommend this dealership, absolutely!????
I hate to shop for and purchase cars. However, I have to say, this was an excellent experience from the time I arrived on the lot at First Team Subaru in Suffolk to browse and test drive, until I drove off the lot with our new Outback 2.5i Limited Thank You Cheralyn Willis, the management team and all the supporting staff at First Team Subaru! And...what a wonderful new facility to visit for future maintenance needs! Needless to say, I highly recommend this dealership!
Best experience we have ever had purchasing a vehicle! Cheralyn Willis was the salesperson that contacted me and from the beginning of the process was professional, knowledgeable about the Subaru Forrester we purchased and friendly. Every employee we came in contact with at First Team Subaru was very pleasant. We will definitely recommend First Team Subaru as the "Go To Dealership"!
I would recommend this dealership to anyone that is interested in buying a car. The sales consultant D. Kenyon was very patient with my uncertainty of purchasing a car (my first car with a payment). I was able to call after hours to Mike Grey with my decision. I felt so special that he was able to open the dealership for me on his day off. This experience was awesome! All the staff at First Team Subaru was very welcoming. So consider First Team Subaru when ready to purchase a new or used vehicle.