First Team Toyota

3400 Western Branch Blvd
Chesapeake, VA 23321

Inventory: NewUsed
Visit Website

4.9 rating of First Team Toyota
4.9 out of 5

93% Recommended

Based on 84 Sales and 7 Service Reviews

Write Review

Team Member
Ratings 4.9
Search Area
Time Frame
3 Star Rating
Overall Experience
My check engine light was lid up on my Toyota Tacoma so as I normally do for some of my big repairs I took my vehicle to First Team Toyota. After they did their diagnostic I was told repairs would be $3185.00 and my immediate reaction was Price is TOO HIGH. So, I left First Team Toyota disappointed with the quoted price, but I still needed to have my vehicle repaired so I stepped out and made a few phone calls to one of their competitors and took my vehicle there to have another diagnostic performed and after the diagnostic I was quoted less than $800 for the repair. Resulting in my favor a savings of over $2K...I am disappointed with the inflated quoted price provided by First Team. I informed this to the representative that was assisting me, but haven't received any information from him. Hence, I am posting here an in other communication media to let people know to be aware of First Team service prices and to also research other shops for quotes.
Suffolk, VA
5 Star Rating
Overall Experience
Micheal was great! Since i first walked in he had his best interest. Really pleased with my first car. its a used car and people are asking me if its a new one. Would highly recommend to annoy to purchase from First Team Toyota.
Virginia Beach, VA Assisted by Mike Varnell
5 Star Rating
Overall Experience
We are so grateful to have met Sherry Woody (sp?) in the setvice advisor in service department that saved our vacation. The alternator on our Highlander gave out as we left our neighborhood packed to the gills with every suitcase we own, groceries iced in the coolers , and stand up paddle boards on the roof. Stranded on the side of the road we had our Highlander towed to First Team Toyota skeptical of their ability to get our car repaired in time to make check-in because of the late hour we arrived on a Friday. We were expecting to have to rent a car and transfer all of our packed goods but Sherry Woody found a mechanic willing to stay late on a Friday to get our car back on the road. We are very grateful to her and the mechanic she finally found to stay late on a Friday. She clearly made it happen. She exemplifies excellent customer service. She wouldn't except no from her mechanics.
Carrollton, VA
5 Star Rating
Overall Experience
Ashely worked the ordering process with me while I was still overseas, picked all my preferences and she sent me a picture when the truck arrived. When I arrived in the states Mike picked me up from my hotel, took me to a cellular store and then to the dealership. Couldn't have been a better experience; Mike offered his personal number and told me to call him if I needed anything. You will not find a better dealership anywhere!!!!

Thank you Ashley and Mike.
Fort Eustis, VA Assisted by Mike Varnell
2 Star Rating
Overall Experience
Usually service is very, very good. So good, in fact I have been seriously thinking about buying my next car here. I drive from the Eastern Shore to get my car serviced here because of the usual excellent service. However, the last year or so has not been up to par, hence my overall rating. For example, usually I would have the oil change package, my car would be vacuumed, and I would have the 28 point inspection. This would happen at every oil change without me even having to ask. Lately, when I have had my oil changed and asked for the complimentary 28 point inspection, they do not do the inspection and no vacuuming. This happened today as well. I feel that quality has really taken and nose dive and if I am going to get the same level of service that I would where I live, then I will keep my business there instead of driving an hour to western branch.
Onancock, VA
5 Star Rating
Overall Experience
Dwight was awesome!!! He made it a great sales experience! He wasn't real pushy and he still made sure I got what I needed! Would recommend him to everyone!!!
Suffolk, VA Assisted by Dwight Carter
5 Star Rating
Overall Experience
Kyle was professional, informative and gave us excellent service. Would definitely recommend him and First Team to our friends and family!
Portsmouth, VA Assisted by Kyle Cox
5 Star Rating
Overall Experience
All the associates I worked with were nice, professional, and personable. I said what I was looking for in a car (blue, and similar to my old one) and Dwight has one waiting for me. Lol. Fast process, not pushy, and just a friendly experience overall.
Portsmouth, VA Assisted by Dwight Carter
5 Star Rating
Overall Experience
Absolute best car buying experience I've ever had! At first team, I was more than just another customer...I felt welcomed, all of my questions were answered, and I received the best deal on the vehicle I was shopping for. I'm lovin' my new Scion iM from First Team, and I look forward to a long lasting relationship with the sales and service departments over my course of ownership. Thank you Scott and team--by far a superior car buying experience!
Newport News, VA
4 Star Rating
Overall Experience
My experience with First Team Toyota was outstanding. Wayne's approach was very Professional and Courteous. When I told him I was just looking, he said "I'm not going to invade your space, I just want to say that if you have any questions about anything at all, I'm here to help". Well, I had a few questions and he was very helpful. I would MOSDEF recommend First Team Toyota.
Chesapeake, VA Assisted by Wayne Gwaltney