Usually service is very, very good. So good, in fact I have been seriously thinking about buying my next car here. I drive from the Eastern Shore to get my car serviced here because of the usual excellent service. However, the last year or so has not been up to par, hence my overall rating. For example, usually I would have the oil change package, my car would be vacuumed, and I would have the 28 point inspection. This would happen at every oil change without me even having to ask. Lately, when I have had my oil changed and asked for the complimentary 28 point inspection, they do not do the inspection and no vacuuming. This happened today as well. I feel that quality has really taken and nose dive and if I am going to get the same level of service that I would where I live, then I will keep my business there instead of driving an hour to western branch.