I have had the most horrible experience with this dealership. I had made an appointment to drop off my vehicle for service the night before. I was told that I can drop it off after work, and that I would have a loaner car to use. I called the day of and thank god I did, because when I called I was told that I cannot get a loaner car because they close at 6. I work an hour away and would not have made this appointment had I known ahead of time that they closed at that time. The service employee Mike proceeded to argue with me about this, and when I asked him what I am supposed to do at this point he said well there's nothing we can do. He then said he was going to transfer me to the manager Troy. rather than transferring, I was hung up on. I called back, spoke to the receptionist, and was hung up on again while waiting for 10 minutes to be transferred. Finally I spoke to Troy, who advised me that there was nothing they can do and if I want to take my service elsewhere I can. I promptly cancelled my appointment and will never be returning to this dealership again. I hope nobody else does either. I am so disappointed.