Frank Brown Honda

Lubbock, TX


1.0 · 1 Reviews

All sales Reviews for Frank Brown Honda

So I will try to be as thorough as possible, I have been in the market to switch from truck to car as my driving habits have changed. I was interested in a 2018 Honda Accord because of engineering and reliability. I am an active duty military service member and have access to several lender's for large purchases and found a couple cars that met my financial need. Theres only 3 dealerships that had the car I wanted new Mexico, Lubbock TX, and Dallas, TX. I test drive at Frank Brown and really liked the car, the salesman Dylan was great (hondstly one of the nicest and sincere salesman ive met) and he asked me to give them a chance at a deal. I didn't care to make a deal as I already had my ducks in a row (already had secured financing and %) and the only thing to negotiate was my trade in, Frank Brown offered 20K where as the others had already offered 23K aight unseen. The "Finance Manager" Emilio wasted about 4 hours of my time playing childish games of "let me see how much they offered so I can offer that, and what's their car price". None of this matters, sad games to play on those who don't research. At one point I even heard them in the office say "dang how many dealerships has he talked to" which I guess they pray on ignorant buyers. After wasting my time the finance manager comes out and say and I quote "looks like you're ready for a buy" with a smile on his face and shakes my hand and then says..... "Good bye". "You've wasted my time and my salesman time" "We have to feed our families". I asked him if he thought his actions are a good business model for frank brown? No answer. I firmly let Dylan know the only way to resolve this is to have the owner schedule a meeting with me and have his manager apologize for his actions. That was a month ago....Not even a call. To end this I will say please review all low star ratings on this dealership, on no less than the first 3, they all have one thing in common which is the salesmanager. I drove 100 miles away to buy a car from another dealership and will never return for any services at Frank Brown Honda.

Chad A
Lubbock, TX
January 15th 2018