Matthew Hayter is an outstanding, hardworking salesman with integrity and passion for delivering exceptional customer service and satisfaction.
I bought my car from him. I live in Sydney and the entire purchase and my collection of the vehicle and driving it back to Sydney from Tweed Heads could not have been a smoother process.
Would I recommend Frizelle’s - without missing a heartbeat!!! If you are lucky enough to deal with Matthew Hayter, you will not be disappointed and you will recommend him and Frizelle’s without a shadow of a doubt! (and No, I don’t know and didn’t know Matthew before making my purchase!)
After returning as a loyal repeat customer, I expected even better than how you ‘look after everyone’. The experience has however been quite uneven.
The sales person (Tony) did a great job and addressed all of my questions. My first issue however is that (I took a point off the rating) as the process was too slow due to computer issues. I mean it took four hours to buy the vehicle on my first visit!
My second issue was the finance. I would rate this under ‘delivery process’ due to a lack of a specific category. The practice of flex commissions appears to be alive and well, and despite my loyalty, the quote was a blatant attempt to gouge me with hidden fees. Luckily I sourced competitive finance and rewarded that lender with my business. Several thousands saved.
The third issue was the delivery process did not seem smooth at all. There were admittedly staff shortages due to sick leave, however no-one picked up the ball re Saturday delivery until I chased the dealership on Thursday morning when the immediate cleared funds transfer settlement was effected. I might have mistakenly believed that a deposit entitles the buyer to expect the vehicle will be prepared for delivery. Perhaps this process could be clarified upfront by the salesperson?
The fourth issue is that I have not received my refund for the $500 deposit despite the fact that I signed the appropriate form a week ago.
Overall, I won’t be driving two hours each way to do business next time.
It has been a great experience purchasing my car from Frizelle Sunshine Tweed Heads.
Matthew Hayter was a pleasure to deal with. His honesty and his wishing to work with you to give you the best deal possible made the whole experience easy & enjoyable..
Tim was excellent to deal with apart from the hiccup with the wrong car being sold to me and lack of communication about the car being ready, it was a good experience. Very amicable and attentive, and explained the features of the car at handover well. As I mentioned to the other staff, the industry has it’s shonky salesmen and one is naturally guarded when looked to buy a new vehicle. It was a pleasure in the end doing business with him.
We got the WOW factor buying our new Jeep (George) from Timothy Huggins who excelled in all factors - Competence, Service with a smile, Efficiency all the way. It was a truly wonderful experience dealing with Frizelle Sumshine South Tweed. Thank you all.