Scheduled an oil change and arrived for appt. Told it would take about 45 min. After 1 hr I asked about my vehicle. Was told they had to go to an auto parts store for a filter.Why schedule when you don't even have a filter. When I scheduled I was asked if I wanted tires rotated. I only wanted an oil change. When presented with the bill I was told I needed alignment. I didn't when I went in but when I left the vehicle pulled to the right. I feel something was done to cause the vehicle to pull right. It didn't in the past.