I’m from Rochester NY and am vacationing in Gettysburg. After a grueling 6.5 hour drive I observed my check engine light registered. I contacted the service department and spoke with Travis. Without hesitation, Travis instructed me to come down and was able to have a technician complete a diagnostic test and fix the problem immediately!!! I can’t thank you all enough!!! AWSOME people.
Chris and his tech's Spencer and Dan provided superb service in a timely and cost effective manner. Chris kept me informed and took care of items I "added-on" while at the dealership. The whole operation was top notch including a comfortable waiting room with free hot dogs!
Really appreciated their diagnosis of the problems, honesty in explaining them and the work that was done. But best of all, after hours, Steve Latta went out of his way to retrieve our keys so we could continue our Christmas trip. He went "beyond the call of duty". We are deeply grateful. Thanks Steve, and Merry Christmas!!
Gene Latta Ford is the number 1 Auto Dealership, they believe in 100% Customer Loyalty and Satisfaction. I cannot say enough about my salesman - Phil Slaugh he is definitely the reason that I buy from Gene Latta and will always be the reason that I continue to go back! If you are in the market for a new or previously owned car or truck, I recommend Gene Latta Ford and promise that you will not be disappointed.
After My rental work truck went down and then the replacement went down, I was happy to get it out of the shop and back on the road making money. Only the truck had a NEW problem. So when I went into Gene Latta I was no a very happy person.
James Turner was sensitive to my frustration and worked to get my truck in and serviced in a very timely manner.
Rodney Wolf did a great job
The truck is running like a champ and I'm back to making money and I couldn't be happier!