Our salesman, Chris Fox and the finance manager, Brian Gerlach were able to work with our unique situation and converted our negative equity in our old vehicle into a plan that resulted in my wife and I driving off the lot in the vehicle that WE wanted. Outstanding customer service. We'll be back again for our next purchase when the time comes!
Chris was great.. he really made it a nice experience!
Chris Fox was very personable and affable. He met us at the door. No pressure what so ever. I would recommend him to anyone that I know. When I come back to buy my next truck from Gene Latta, I want Chris to be there, to be able to buy from him again. This is my 3rd truck bought at Gene Latta, and was by far the best experience for me. Dusty was a fine and personable man as well. His explanations were outstanding and easily understood.
We were very pleased with the service we received from the sales representative. He answered all our questions and worked with us to reach what we felt were the best vehicle and options for our life style. After the purchase, he gave us all the time we needed to check us out on the vehicle operation and all the technology that was part of the vehicle. All of this has made our experience with Gene Latta Ford one of the best we have had in purchasing a new vehicle. We have spent three years using Gene Latta Ford service. This great experience was one of the factors that led us to purchase our new vehicle from them. We expect both the service and sales experience has made us a loyal customer for many years to come. Thanks to everyone for their excellent customer care.
Buying our car was a very friendly, pleasant experience. There was no pressure~instead just helpful information.
Chris answered all our questions thoroughly. When we came to pick up the car, Chris reviewed the features and options in a very thorough manner. We moved in the area (state) only two weeks ago, and purchasing our car here and with Chris as our sales person, we had a great experience.
It was the best car buying experience I have ever had. Chris was a excellent sales person, words can not say enough about him. He had answers to all my questions. I am looking forward to the same service from the service department. I will highly recommend Gene Latta and Chris to everyone
I cannot thank Chris Fox enough for the time he spent with me in finding the car I wanted-he was patient,thorough,efficient ,and went over the mark in actually picking up my two turn in vehicles and delivering my lovely new red Focus with all the bells ,whistles, and toots that I had wanted as I had been quite sick and was not able to get up to the dealership for the scheduled pickup date.
Not only did he provide the utmost in customer service but he is a wonderful kind person .
Kudos also to Mike who helped pick up the vehicles.
You are a great group of people and good people are what makes people keep returning to you.
Chris is an excellent salesperson. He accommodated us with great efficiency, guiding us through our questions and concerns with outstanding customer service. We look forward to many years of dealing with Gene Latta Ford!
We had the great pleasure of working with sales consultant Chris Fox and Ford manager Dusty Bender. Our experience was nothing short of amazing.
Chris was very honest and never pressured us. He was very knowledgable of the ins and outs of the truck we purchased and he went out of his way to make sure we had everything we could ever need or want before we left the lot.
Dusty went above and beyond to make sure our purchase experience was exceptional. He was very professional and we felt like he did his very best to provide excellent customer service.
This particular experience was our first time dealing with the Gene Latta dealership and these gentlemen set the bar very high.
Chris Foz was our sales consultant. I stated that we were interested in the Ford Escape, color white, AWD, with light leather interior. In spite of in-process snow removal conditions, Chris found just the car we were interested in and worked with us to achieve a mutually acceptical financial arrangement. Over the past 55 years I have purchased approximately 25 cars and without exception this was the most efficient purchase activity that I have ever experienced.
From start to finish, I was very satisfied with my leasing experience at Gene Latta Ford. Once my wife and I narrowed our vehicle model choices, Chris Fox was very helpful in helping us gather the pertinent facts and figures to make a fair comparison so we could select the perfect choice for our means and needs. The entire Gene Latta Team exceeded our expectations in exact vehicle selection and budgetary goals. Many thanks to them all for making this a very Happy New Year!