Wow , what a wonderful car purchasing experience, it was very enjoyable, thought it would be painful spending so much money but it did not even hurt! I have on the past had experience with the service dept and this was the reason this was the second dealership I went to today, because I knew I would be more then satisfied here, everyone was very nice and even the front person offered us doughnuts! Truly a wonderful car buying experience!!!!!
Best experience ever! My salesman did not pressure me , worked hard to find a car that met my needs, and he was very considerate of my time which made the whole process go smoothly in a timely manner. Couldn't have asked for a better experience.
Annie and I had been shopping for a new Explorer for the past few weeks. We had spoken with many different sales people both on the phone and on the dealers lot. We could have purchased our new Explorer anywhere. We chose your dealership because of the warm and friendly welcome we received from our salesman Ty. We walked inside where the warm and friendly customer atmosphere continued. The process was very quick and thorough. We can definitely say Gene Latta earned our business! You can go anywhere to buy a car, any dealer can find the vehicle your looking for, but you cannot go anywhere and find this type of customer service. To us as buyers we needed both. Thank you Ty Mummert and Gene Latta for providing us with both. A job well done.
We have purchased our 5th vehicle from Gene Latta Ford since 2009. We were very pleased with our experience again. Everyone involved with our purchase was very pleasant and made you feel very comfortable. We really didn't expect to be driving the car home the same day, as it was on a Saturday but they made sure it was ready to go in a very timely manner. By the time we took care of the paper work the car was out front ready to go. Our sales person Ken Brittain did a outstanding job making the best deal possible and explaining all of the features of the car. He assisted in helping us understand the Sync3 and programing our phones and navigation system. We have also contacted Ken after we had the car and he helped us with our follow up questions. Could not ask for a better sales person!! We both would highly recommend Ken and Gene Latta Ford to anyone looking to purchase a vehicle!!!
Phil and Brian G made being a first time car buyer so easy! The hardest part was deciding what I wanted but working with these two was the great and they made it a little less stressful! Thank you so much for your time and all your insight! You guys a fantastic!
Very bad experience with my 2014 focus that was bought brand new from u all regarding the clutch and service was very weak but friendly on remedying the problem and only directed me to sales department on several occasions. The manager n salesman was awesome and did me right and i cant say enough good about them!
Ty was an amazing help! He was straight to the point and help get us what we needed within our budget! Ty also was very attentive to detail! Even after papers were signed and the car was sold, he spent an extra hour helping me understand the vehicle I just bought! Awesome, painless car buying experience! I am very happy!
Rob Harrell - on a scale of 1-5, he is a 6+. Rob has a thorough knowledge of his product, a professional persona and is very approachable, listens to his customer and understands what they are asking for, assists the customer throughout the entire process from test drive to financing, and we would recommend him without reservation.
My buying experience was first rate. I needed to make something happen quick and Rob was able to pull all the loose ends together to get me on the road in my truck. I know my son will have many happy years driving this quality Ford truck. I will certainly deal with Gene Latta again!