near York Pennsylvania
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I made an appointment to have inspection, emission, and had and issue with right turn signal. I got a "waiting" appointment. I arrived and waited two hours,only to find out that all they did was inspection and emission, which is figured by any garage as one hour. Chris, service advisor told me I had to make another appointment for turn signal and indicated that the problem was aftermarked LED rear taillights I had installed 5 years ago. He walked away, and I had to chase after him to finish talking about problem and make appointment.
Why was this problem not fixed, I had an appointment to fix the problem, and then they took twice as long for inspection because they didn't get truck in at appointment time. Now, I have to go back, not very customer oriented if you ask me. If I have any issue like this again, I will never go to Gene Latta Ford again. If I make appointment for work, I expect it to be done, not to be blown off because they "didn't have time"!!!!!!!
My whole experience has been great! Ken was great to work with and the buying process was simple and stress free!! Ken has assisted in all of my needs and i will continue to buy from your dealership because of Ken’s excellent customer service!!
Absolutely Great experience purchasing from Gene Latta!! Very casual, no pressure. Tom really took the time to find a vehicle to match what I was looking for and did a great job going over all the features and financing options.
Very enjoyable and fast purchase process.
Best buying experience I have had in a long time
Everything was smooth and everyone was great to work with
Overall great experience with Chris who sold me the Focus ST from Gena Latta Ford. They do their best to make sure you are taken care of.
Anticipating a top notch service department if and when a need arises.
My new Escape is beautiful! Ty is a great Salesman and we were very happy with the service he provided! He did a thorough job explaining how the car runs and we feel confident that he will be there to help us, if needed !
Our salesman, Tom, was great. He got us in a used vehicle with low miles and a great price that fit our budget. Service was great. Love my 2014 Ford Escape. Thank you. Julie