Glassman Kia

28000 Telegraph Rd
Southfield, MI 48034

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2.8 rating of Glassman Kia
2.8 out of 5

50% Recommended

Based on 8 Sales and 3 Service Reviews

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Ratings 2.8
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1 Star Rating
Overall Experience
I have a 2015 Kia Soul. It still has the manfacture warrenty. I had to have something repaired in AZ a few months ago. I received the royal treatment from start to finish!! I didn't pay one cent for anything because of the warranty. Now I go to Glassman Kia for the same problem I had a few months ago. The manager of matainence had nerve to ask me to agree to give him a check for $189 up front to have them look at the car to see what is wrong with it. When I complained about it he told me that any dealership would do the same. I went straight to the dealership in Novi and they took the car without me giving them a dime!! Just like the Kia Dealership did in AZ. Beware of Glassman Kia in Southfield, MI.














1 Star Rating
Overall Experience
I have a 2015 Kia Soul. It still has the manfacture warrenty. I had to have something repaired in AZ a few months ago. I received the royal treatment from start to finish!! I didn't pay one cent for anything because of the warranty. Now I go to Glassman Kia for the same problem I had a few months ago. The manager of matainence had nerve to ask me to agree to give him a check for $189 up front to have them look at the car to see what is wrong with it. When I complained about it he told me that any dealership would do the same. I went straight to the dealership in Novi and they took the car without me giving them a dime!! Just like the Kia Dealership did in AZ. Beware of Glassman Kia in Southfield, MI.














Detroit, MI
1 Star Rating
Overall Experience
Entire experience was a nightmare. They lied about everything from the cost of the car, available rebates, financing. Do not buy a car here if you care about your hard earned money. Specifically the owner was very dishonest and patronizing
Dearborn, MI
1 Star Rating
Overall Experience
If I could give this dealership 0 stars I would. I went into this dealership on 08.14.2018 to have an inspection done on my 2017 Kia Forte; because of a humming noise that I was hearing when I drove the vehicle. I got the inspection done on the vehicle and Glassman Kia told me that my wheel bearings needed to be changed. However, there was damage to my vehicle and therefore it would cost me $1005 to change my right bearing. When I asked to see the damage, they told me my vehicle had already been taken down so they couldn't show me the vehicle. But the representative drew a picture so I could see what it looks like. Because pen drawings are always helpful. I took my quote and left. Later in the week I went to the Kia dealership in Dearborn to double check, because it didn't feel right that the work couldn't be done under warranty. The Kia dealership in dearborn not only did the work UNDER WARRANTY but also didn't charge me any money for the inspection. When I called Glassman Kia to inform them and get a refund for the cost of my inspection I received the WORST CUSTOMER SERVICE of my life. The manager Stephanie was extremely rude and had an attitude from the time that she called me stating, "Well, what do you want me to do about it?" And then she proceeded to laugh at me when I told her this was the worst service that I had ever received. If you want to be laughed at by management when you express a concern or if you want to be ripped off, come here. If you want good service AVOID THIS DEALERSHIP AT ALL COSTS. I still haven't received a refund for the inspection that they should have never charged me for in the first place.
Redford, MI
5 Star Rating
Overall Experience
Brandon was excellent and treated us professionally
Lansing, MI
5 Star Rating
Overall Experience
Charley was professional and resourceful! He made sure that all needs was satisfied.
Saline, MI
1 Star Rating
Overall Experience
Terrible dealership. I purchased a car from Glassman Kia and was told by the manager I would receive my first oil change free. When I went in to receive this oil change I was told that isn't something they do and then the employee tried to convince me to pay $119. She then told me that I must have confused this with another dealership. I will never go to Glassman Kia for a new vehicle or for service on my current vehicle because I refuse to give my business to rude liars.
Livonia, MI
5 Star Rating
Overall Experience
This dealership is very accommodating. Gary Sharp was my salesman and he was very knowledgeable, pleasant, and quite patient while I did test driving and took my time deciding what I wanted. I had purchased a car with Glassman in 2003, leased a car through them in 2015 and went back again in 2018 for another lease. I would definitely recommend them.
Highland, MI
5 Star Rating
Overall Experience
After speaking with numerous car dealerships, I landed at Glassman Kia. Everywhere I went, EVERYWHERE, said there was nothing they could do to help me get into a car with my 1099 and bad credit score. This was my last shot for my very needed family car. Gary Sharp, hands down went above and beyond for my situation. He kept me updated everyday with what was being offered. After 3 days, had me an amazing interest rate, I had definitely not seen coming. He had me out the dealership with a 2018 in half an hour. I am still in shock. If you think getting into a new car is impossible, Gary Sharp comes highly recommended. He made this process so easy. I have never been to a dealership where the salesman, was truly looking out for me. I look forward to business here with any future vehicles.
Taylor, MI
5 Star Rating
Overall Experience
Great
Dealership. Very friendly. Excellent staff
Southfield, MI