Enjoyed a wonderful experience with Neil at Mazda Southport and he helped us to make a great purchase, thank you. His approach was very professional and kind and caring and he was an excellent salesman.
Only one small concern, the floor in the car presentation area had little stones/grit on it which made walking around the back area a bit unpleasant on the day we were there! It may have been placed there for a reason perhaps so maybe I shouldn't comment!!!!!
Other than losing our deposit twice and there seemingly being a lack of communication between the Sales and Finance team our buying experience was okay. Our Salesperson was good to negotiate with and was extremely thorough in explaining our new vehicle features and functionality with the vehicle handover.
I had walked in last week just to have a look at what is available at Mazda Southport. Having never owned a Mazda before I wanted to know what was on offer and wanted to test drive a vehicle. I really could have done without any hard selling.
And wasn't I fortunate to have met Sam that day. He offered me exactly the 2 things I wanted - Time and Space, to make a decision.
The Southport Mazda had the full range of cars on display and was I was made to feel welcome by the staff. Sam took me around the various models of cars and took time to explain the features of each of them. Having taken the time to understand our family's requirements, he helped me shortlist a few cars from which I was able to make the final selection. I was looking to check for some particular features in the car during the test drive and it was attended to.
Having liked the vehicle, I wanted to be able to reflect on my decision. Sam offered me the necessary time and space for that.
24 hours later we agreed on the deal.
1 week later I took delivery of the car.
I was offered finance options and other services available at the showroom. I declined them and my decision was respected.
This process of buying was made smooth by Sam and there were no hicoughs. In particular it was his attention to detail and ability to move things along at a smooth pace that I admired.
On the day I collected the car, it was all ready on time, clean and delivered as promised. Sam introduced me to the service department too and I had my first month service booked in.
Overall it has been a pleasurable experience and I hope to come back to Sam and the Southport Mazda again for my next car !!!