Nick and Vanessa were very helpful and accommodating. I think Vanessa went out of her way when organizing the finances and making sure I was happy with the end result. My only recommendation would be to maybe ask what the customers preferred method of contact is and communicate via their preference. Also the lady who I spoke to on the phone (after-market services) was very pushy and was not respectful of my time or my decision to not purse the extras.
The sales person (not sure if allowed names, here) was excellent with her manner and customer care - she made sure to keep us informed along all aspects of the sale. At the time of delivery she, once again, took the time, patience (and smiles) to show the features of the new car, something we never experienced from our previous car purchases/dealerships - well done! Highly recommend her work, this dealership and all the team at Gold Coast VW!