Gosch Chevrolet

400 Carriage Cir
Hemet, CA 92545

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4.8 rating of Gosch Chevrolet
4.8 out of 5

98% Recommended

Based on 55 Sales and 2 Service Reviews

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Ratings 4.8
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1 Star Rating
Overall Experience
If I could give them 1 star, I would. This car lot has horrible customer service, ONLY AFTER YOU HAVE PURCHASED A VEHICLE FROM THEM!!! I purchased a 2016 Chevy Traverse, from them, about 2 years ago. I refinanced the vehicle, in July 2017. After which, I submitted a cancellation request, to have my GAP insurance refunded to me. I met with finance manager, Jose, who completed my request, on October 26, 2017. The process to receive your refund is a 6-8 week turnaround. After about 7 weeks, I contacted Jose, to check the status of my request. He assured me that my application was submitted and I should receive my refund by the end of December. Here it is January 18th, and I have not received anything. I've called and left him several messages, and have also sent him emails. He has not responded to either. Today, I called and spoke with the Clerk who processes the refund, and she looked up my information and informed me that she never received anything. Nothing has been processed! She couldn't even find my application AT ALL!!! Though she agreed to assist me, she did not want to provide me with the General Manager's number, and would only give his name. Besides this issue, they are rude when it comes to servicing on the vehicle, as well. The only reason, I still take my vehicle to them is because they promise lifetime oil changes (until 75,000 mile), which I also found out is a lie (it's only the first 4). They will tell you anything to sell you a car. I plan to trade in and purchase again, in about a year, but will NEVER do business with Gosh Chevy again. As a matter of fact, I will be completing the Customer Satisfaction Survey, which is still in my email box. Should've gone to Moss!!!
Perris, CA
5 Star Rating
Overall Experience
My husband and I just purchased a 2018 Chevy Trax, from your dealership, We had talked to Tong Champ about what we were interested in, We found Tong to be very personable, could answer all our questions about the car and its technology which he helped us step by step, the manager Ricky, and the financial man Justin were equally helpfull in our decisions, they all are very caring, professional men and very good in keeping Gosch in excellent human relations. Thank you for making our experience the best ever in making our decision to buy a new car.
5 Star Rating
Overall Experience
This was my second car buying experience but by far THE BEST! Champ was amazing at helping me make the best purchase and Ricky helped work with me and helped to make this a great experience. Everyone here was so friendly and helpful . Would recommend to everyone !!
Perris, CA
3 Star Rating
Overall Experience
Dennis is an excellent salesman. Thanks dennis.
Assisted by Dennis A Gassert
5 Star Rating
Overall Experience
The process was easy to understand and the service was excellent.
Assisted by Dennis A Gassert
5 Star Rating
Overall Experience
Denise was a great salesman, Thank you gosh auto Mall for working with me :thumbsup::purple_heart::blush:
Hemet, CA Assisted by Dennis A Gassert
4 Star Rating
Overall Experience
Overall was a good experience. The salesman and finance were very friendly but most of all they were straight up forward with us in the very beginning and with that in mind I can say that gosh of chevrolet with Representatives at such hold a strong name with all auto sales industry and I highly recommend you take a visit and check out their fine staffing. Thank you gentlemen you made the experience worth the wait.
Assisted by John Rogers
5 Star Rating
Overall Experience
I highly recommend! Great service and no hassle.
Anaheim, CA Assisted by Dennis A Gassert
5 Star Rating
Overall Experience
Talk to Raenea. She was extremely helpful, kind, and patient throughout the entire process. She was also never pushy. Great experience overall.
Los Angeles, CA Assisted by Raenea Sullivan
5 Star Rating
Overall Experience
one of the best and easiest sales experiences we have ever had. John Rodgers was courteous, helpful in meeting our goals in the vehicle we wanted and just made it an all around pleasant car buying experience, thank you
Temecula, CA Assisted by John Rogers