Grapevine Ford

701 East State Highway 114, Grapevine, Texas 76051
Grapevine TX 76051

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3.0 rating of Grapevine Ford
3.0 out of 5

50% Recommended

Based on 2 Reviews

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Ratings 3
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5 Star Rating
Overall Experience
Dustin Springer was an awesome salesman. Answered all our questions and was very professional. Great experience. Will go back for our next car purchase.
Irving, TX
1 Star Rating
Overall Experience
They took my money and ran. I bought a car about 2 months ago and have since been having problems. These guys will lie to you to sell a car and then rip you off! Tried calling multiple times and sent many emails to their "manager". Never got a response. They have the worst customer service. Every time I call, I have to be transferred to multiple people, and no one can help me with anything. Finally had to drive up there and yell at the idiot who sold me the car. After speaking to his manager, he agreed they would fix the car. Since then I've had to travel back and forth for them to fix my car. After the third time of them attempting to fix my car, I went up there and talked to one of the people who called himself a supervisor, Carl. This guy is the most disrespectful person I ever had the I inconvenience of meeting. He straight up lied to my face, and told me that they never agreed to fix my car. Then why did you keep my car for half a week after three times?! After showing him everything that was wrong with the car, he started walking away and said he couldn't do anything. Are you freaking kidding me?! I had to follow him and kept asking for his manger while he ignored me like a child. Save yourself the trouble. I wish I could get my money back and return this lemon of car they sold me. I'm about to take this to court! I've already reported them to the BBB. If you've had a bad experience with this joke of a business, I suggest you do the same.
Plano, TX