Honda of Murfreesboro

I just took my 2016 civic to get serviced and was told I would just need an oil change, free tire rotation, air filter change, and break fluid topped off, by Collin Elliot. I told him that I had no clue what any of the maintenance meant and that I did not want to spend a lot and asked for the $49.99 special package to cover the oil change, tire rotation, and filter change. After 2 hours I came back to a bill almost $600, $300 in labor charges for TWO HOURS. I expected to receive an estimate before I left and never got one. When my fiancé called to ask why it was so much, all they said was that I knew the estimate before the work was done, which is a lie. What I saw was a paragraph about the authorizing repairs, and the signature box, but never saw any numbers. I will never bring my vehicle back to THIS Honda dealership. I’ve never had this issue with any other Honda dealership and service department.

UPDATE: Went back and talked with multiple service managers and was told footage was already pulled that showed everything was rendered appropriately and that nothing was going to be done to fix the situation. Poor service after the sale and as mentioned before, we will NEVER be back to this dealership nor will ever refer another person to this dealership.

I have a pleasant experience anytime I go to Honda of Murfreesboro. My latest experience was even better. Who knew it could get even better than it already had been. They worked quickly and the service advisor Collin was EXCELLENT. He provided great detail and concern and was understanding and respectful the entire time. He is a great asset to their company.

My experience was amazing, Carlos Arroyo was extremely helpful/friendly, professional, knowledgeable and personable. I am so very happy with my new car. And for that and many more reasons I give 5 starts to Carlos Arroyo.

My experience was amazing, Carlos Arroyo was extremely helpful/friendly, professional, knowledgeable and personable. I am so very happy with my new car. And for that and many more reasons I give 5 starts to Carlos Arroyo. And also the man who attenden us at the end who is in loan center very friensly and professional we liked how we were treated

Chris and Darrell were the sales experts who helped us over the last couple of days in deciding on and purchasing a vehicle from Honda of Murfreesboro. We were very well served and appreciated our experience there. Very helpful and courteous, including making our children feel welcomed, important, and comfortable.

Great experience. We had dealt with Jeremy before and had a great experience. Carlos was our salesman and Jeremy was the manager we dealt with. Carlos was very knowledgeable and showed us how all the features on our new Pilot worked. Very easy to purchase from this dealership

Excellent and quick car buying experience!

Rodney was excellent to work with and really made this car buying experience a great one!

Joe made our car purchasing experience a total breeze. Never pushy and took the time to show us every feature. We love our new CR-V! Thanks so much Honda Murfreesboro and Happy Honda Days!!!

Extremely satisfied with the new Honda Ridgeline and the salesperson Joe Semmes along with everyone in the dealership