Been waiting on a warranty replacement part for over 2 months now. Service advisor Austin never could tell me if it was in or if it had ever been order. Talked to Bob service director he's was going to check and get back with me well two weeks has passed and no response from him. Left him a message Monday March 20th at 12:38 PM. Its Wednesday March 22nd at 7:55 PM and still no response. BEWARE OF THE SERVICE DEPARTMENT.
PS if you have you car serviced here make sure you check your fluids. They seem to forget to top them off. Wiper fluid in mine was bone dry. If you have tires rotated make sure you mark the tires so you can verify they actually rotated them. Personal experience they don't always do it but will charge you.
Thank you for your review and concerns. Bob, the Service Mgr., has been out of the office since the end of last week with an illness. He is aware of your concerns and will contact you tomorrow. He will be in the office tomorrow to contact you.
We just bought a Pilot from there almost two weeks ago, and have had problems with every since we bought the vehicle. When we went to go sign papers for it, they told us we would have to leave it for them to service it, which was fine with us. Next day they tel us t was ready and it clearly wasn't. The Pilot wasn't fully detailed and I was told I would have to bring it back to get it done. When I go to take it back there was another problem with it and I was told I would have to bring it back again. Then when we talk to speak with a manager about our experience I just listed as well as other things, he gets told by the manager "Well we gave you guys a good deal." Very poor customer service. This is our second car we have bought from here. The first time the experience was awesome! This time it was completely horrible. I won't be buying from here again. I don't even plan to get my car serviced here anymore.
Excellent excellent experience. Didnt have to spend all day at the dealer.
Congrats on your New Purchase. We appreciate your business here. Thank you for the kind remarks about Mr. Hammonds and our Dealership. Welcome to the Honda of Murfreesboro Family!!
I had a great experience with Honda of Murfreesboro. From the first time I pulled into their parking lot. They have been helpful and very friendly and found me the car that I wanted in a very short period of time. Best ever
Congrats on your New Purchase Lunette. Welcome to the Honda of Murfreesboro Family!!!