Honda Universe

1085 Route 88
Lakewood NJ 08701

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4.8 rating of Honda Universe
4.8 out of 5

94% Recommended

Based on 67 Sales and 5 Service Reviews

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Ratings 4.8
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5 Star Rating
Overall Experience
I went to Honda last night and had Anibal for my sales consultant. I explained to him that I was looking for a car for my son who would be getting his license in January. I wanted something safe, reliable and low mileage. I was working with a small budget. Anibal gave me all my options from leasing to buying a used vehicle. Leasing a vehicle was not an option for me since I was working with a small budget. He pointed me in the right direction and showed me a beautiful VW Passat that he had on his lot. Car was perfect in every way. After negotiating on a monthly payment, we were able to come up with something that work. Anibal went above and beyond to help me achieve the payment I was looking for. He cared. He took in everything I told him and made sure I left there satisfied. I would definitely recommend him to all my friends and family looking for a new car. I have to say the Used Car Manager and Manager also were great. Very friendly and caring. Not something I found in other dealerships. Thank you Anibal for making my experience a great one!!! :thumbsup_tone2::100::blush:
Brick, NJ
5 Star Rating
Overall Experience
This review is specifically about my dealings with John McGraw, the Customer Service Manager. Due to a personal health problem, I needed to turn in my leased Honda and am unable to lease another one. I can no longer drive and was unable to get to a dealership to turn the car in myself. I asked the lease company, America Honda Finance, if they could arrange for someone to pick up the car from my home. They told me they could not. So I then called Honda Universe and explained my situation to John. In spite of never having met him and not having leased the car through his dealership (I lived in Bergen County at the time I leased my Honda), John couldn't have been more accommodating. He and another employee drove to my house, brought the paperwork that needed to be signed, and drove the car back to his dealership. Based on that experience, I would highly recommend Honda Universe to anyone who is considering leasing or buying a Honda.
Jackson, NJ
5 Star Rating
Overall Experience
Anibal Aquino was my sales consultant and he was so patient and went out of his way to help us.
I took his business cards to pass along to friends and Co workers. He was professtional and didn't push us to make a decision like most do.He made sure we were making the right choice that we could afford.
Brick, NJ
5 Star Rating
Overall Experience
The timing was great the people was so nice the mechanics we're very good I will come back
5 Star Rating
Overall Experience
Thomas Scelfo was a courteous and efficient mechanic, did oil change and multi point inspection within 45 minutes
Brick, NJ
5 Star Rating
Overall Experience
been using there service dett for years always good value n knowegle .... always friendly service
Asbury Park, NJ
5 Star Rating
Overall Experience
It's a shame I can't give more than 5 stars.
My sales person was Sean, he is the best friendliest salesman.
The best part is, he really is trying to figure out what it is that I want and could afford and then providing just that.
Never tried to get me to pay for stuff I don't need or want and the best is wtvr number they give u is the actual number NO SURPRISES.
Very pleasant transaction, this is my second lease through Sean at Honda Universe and my 10nth car.
Guys if u want all that 5 start service come looking for Sean at Honda Universe.

Update to review: I needed some changes In the lease and Sean would just bend over to make sure I am 100% satisfied.
Thank You
Lakewood, NJ
5 Star Rating
Overall Experience
Great dealership and Amber was an amazing salesperson. Made the experience a great one for my grandmother. Thank you!!
Manchester Township, NJ Assisted by Amber Prill
4 Star Rating
Overall Experience
Enjoyed working with Amber Prill
Jackson, NJ Assisted by Amber Prill
5 Star Rating
Overall Experience
great dealership! john McGraw did 80% by phone and web. james federick and his appraiser gave me the highest trade in then I got from 3 other dealers. paul s was the delivery sales person and did every thing in less then 1 hour. honest dealer good trade in and they treat you like a human being . thanks john, james, paul and nick . A GOOD HONEST DEALERSHIP WITH GOOD SALES AND MANGERS.
Barnegat, NJ