On the 08th March 2018 I arrived at your pre-owned stand where I saw a Hyundai I 10 standing on the floor . I was approached by the sales consultant Eugene. I asked what the on the road fees were and he replied R7,500.00 . I was needless to say shocked .Nevertheless I asked him for a valuation on my 1999 Opel Astra . He then took all the particulars down and consulted his pre-owned sales manager .
He then approached me and asked me what value I was looking for on my vehicle . My reply was R25,000.00 . He offered me the Imperial pack and explained its contents .I told him I was not interested in it . We then went through to the F&I to complete the credit application form . There as well I was offered the Imperial pack which I declined .
On the day of delivery I noticed that there was the Imperial pack and a Renew Tech on the electronic contract as well as a deposit of R20,000 . I queried these items with the F& I and Eugene . The Imperial Pack had already been done on the car of which I did not agree to . At this stage I just wanted to take the car and get away. I then accepted the Imperial Pack and the Renew Tech . Eugene's explanation to the short deposit was that they were going to give me a cash back of which there was never any discussion prior to me taking the vehicle . I now have my car and I am exceptionally happy with it and have received my cash back . Having been a sales consultant with Sandown Motors Rosebank and JSN -BMW Bryanston for more than 15 years I just find the professionalism lacking as regards openness and honesty to the customer regarding all aspects on offer from the particular dealership . ( Unfortunately retirement age from large companies is 62 years , otherwise I would have still been selling motor vehicles .) This is not meant to slate the company or the sales consultant but to bring to your attention the necessary training to enhance the sales experience of the customer at your dealership . Thank you for this opportunity in being able to put forward my experience. Regards Brian Delaney 082-0476666
This serves as a formal complaint against Imperial Select at the Glen. I bought a pre-owned Renault Step way 2016 Model from this franchise on the 27th of September 2017. The salesman that assisted me was Johnny Monchwe.
To say I am disappointed in the car and the service I am getting is an understatement. Upon receiving the car I travelled to the Eastern Cape. When I arrived the first thing I noticed was that the front tires weren't really new. I alerted Johnny about this and he promised to call and we would fix upon my return but he did not. A few days after I got the car it rained. The car was locked; I woke up and found a puddle of water on the passenger side of the car and on the back. I alerted Johnny about this and he said he would look into it upon my return.
I spent a further two weeks in the Eastern Cape. It then rained again and once more I woke up and found water inside the car. This time around the hazards kept going off, the alarm system switched off and this resulted in the battery dying and a foul smell in the car. I had to call Renault assist to get the car jumpstarted before making my way back to Johannesburg. By this time, the alarm system wasn’t working and I had to sit on a puddle of water while my friend drove us to Joburg.
What I then noticed after this water incident was that the petrol tank and gauge had now become problematic. 10 kilometres worth pf petrol would disappear in about 5 minutes; this meant that I had to fill up more than once for my trip back. I got back to Johannesburg and infirmed Johnny about this. He took the car and fixed the alarm system which had been damaged by the water and said he would service the car. The car got service however the petrol gauge and tank situation is still the same. I drive about 5 minutes from the garage and the car would tell me I have 240kms to go when I get home which is 5 minutes away it would say I have 230 kms.
I am disgusted and disappointed at Imperial Select because clearly this car is faulty but it was sold to me as though nothing is wrong. In less than a month with the car it has had to be taken in 3 times and that puts me in a position of disservice as I have to find other alternative means of getting to work. As I write this, the car has been taken in again and I have had to find alternative ways of getting to work. I do not want this car. I would like to return this car or get another vehicle for the same price.
I am paying a lot for this car and if I am getting issues with such major things from the onset then I shudder to think of what the next 5 years with it will be.
I would like a response from Imperial on this and get another car that is functional as I did not buy a new car to be stressing about these things. If this doesn’t get resolved I am taking it up with the lawyers and informing the Ombudsman.
Miliswa Sitshwele (Miss) 082 777 6553