When i got my vehicle i got it without the spare key. It was not disclosed to me at the time of purchase. I am enquiring about this via email to rico and mervin but i am not getting satisfactory answers on this. They also later told me that the bootlid cover is at their offices and i should go get it there. It would have been better service if they delivered this to me or even better - had it in the vehicle at the time of purchase since i dont stay close to this dealership. I am busy taking steps to go to the ombudsman as this is going to cost me a lot of money and integra motors should have sorted this out with the previous owner.
Good day Alicia
Hope you are doing very well. Thank you kindly for bring this matter under our attention. I will certainly investigate this matter thoroughly and will open a ticket in our customer service department.
We deeply value your relationship with Integra Motor Group and therefore we are implementing new policies and procedures in an effort to meet your expectations because our customers deserve the very best.
If possible can you please send us your contact details to firstname.lastname@example.org and we would be happy to communicate you our findings.
Hope you have a very good day
Integra Motor Group
Customer Service Department
The salesman kept me informed throughout the process. Satisfied with him.