I purchased a used vehicle at this location. After long negotiating and signing of paperwork it was past closing hours. They told me that I was going to have to return another day to have the truck fully detailed. I suggested that I could leave it there and pick up the next day. They refused and said to come back with it when my plates were in.
The next day I decided to take a look at the air filter's condition. Needless to say it was in very bad condition. I looked over the paperwork that was given to me and it said that the cabin filter was changed but mentioned nothing about the air filter. Why would the dealership worry about the cabin filter but not the air filter is beyond me. So out of curiosity I checked the cabin filter and it was just as bad and so was the oil, it was dark and hadn't been changed in a very long time.
About 3 weeks later, I called to see if my plates were in, they were but I was never notified. So I returned with the truck and spoke to someone and mentioned that I hadn't received any notification that my plates were in, They looked at me like I had 3 heads. I then mentioned that the cabin filter was old and the oil in the truck was old and that it was never changed. They told me that it was changed and that whose to say that I put an old filter in place of the new one and to remember that I already had the truck in my possession for 3 weeks hence it would reflect the oil darkening. I was basically accused of switching an air filter.... And that the oil was bad because of 3 weeks of use??
I then asked if they would detail my tuck as promised and they said they would. I waited 3 HOURS and asked if my truck was ready, they told me that they were almost done and to give them another 20 minutes. After finally getting it, only an exterior wash was done!!! I then spoke to Eddie Carbajal and asked him why it wasn't fully detailed as promised, his response was we are too busy right now.He then told me to return another day...
This is the worst dealership ever!!! They lie, and are incompetent to communicate and deliver on their promises. Once you sign away, they don't care about you. People, please read their reviews. They are bad. Do not read the ones on their website. Those are handpicked. Use the internet and different websites.