ZERO STARS!!! BEWARE! HORRIBLE DEALERSHIP
SHORT VERSION: They falsely advertise vehicles as being certified preowned. They gave me paperwork telling me it is preowned just to find out from corporate it is actually not and they lied to me. I paid for this vehicle in full in January, it is over 4 months and they refuse to put the paperwork in to put the title in my name, or rather every time they call they say they will do it and yet it never gets done. Instead they registered the title under their name even though we have the paperwork stating otherwise.
FULL STORY: I was interested in buying a CPO Kia. I chose this dealership because it had the vehicle I wanted for the cheapest price, little did I know that saving some money would lead to 5 months of headaches and still continuing.... To begin. I was set a 2015 Kia Optima and as I was ready to say I want to buy it, they decide to notify me of a $2000 prep fee??? Which could not be waived on this vehicle but of course could be waived for the a 2014 Kia Optima that they were insisting I purchase instead. What is this prep fee? Apparently to clean and prep the car before giving it to us....that's right? a $2000 car wash essentially. I stormed out and called later that night to speak with a manager to complain of this indecency. He was "nice" enough to waive this fee for me on the 2015 and went to go pick it up the next day. (I am a student and was recently hit in an accident and unfortunately needed a car on short notice or else I wouldn't have even gone back).
Of course, the second day didn't go any better. After spending hours on paperwork with the sales rep. I met with the financial manager who offers me warranty on the vehicle which I decline because this was a CPO and was supposed to have the 100,000 mile 10 year power train warranty.
This was clearly advertised online as a "KIA CERTIFIED PREOWNED VEHICLE" which was evidently not the case. The sales rep even told us it went through a 165 point inspection which I found out later was also a lie. They tried to charge me $1500 for it to officially be a certified vehicle, which of course, they were "nice" enough to waive.
I didn't trust this dealership and decided to call corporate Kia about the status of my vehicle. I then found out that my vehicle was not certified even though they gave me paperwork stating so. This was of course another headache and I needed to bring my vehicle in to be inspected to officially be a certified preowned, all after I purchased the vehicle and have been driving it for over a week.
I thought all the problems were finally over and 4 months have past and I still don't have the title to the vehicle that I purchased in full. I have been reaching out to them every few weeks since the purchase, their response was, wait another few weeks, motor vehicle takes time. After going to motor vehicles, they have no record of this. Then finally they admit that it wasn't done and they are doing it now., sometime in April. Of course it never comes, keep calling and calling, and they finally admit, they did the paperwork in their name and registered the vehicle to them and now have to do a new registration.
This dealership is filled with dishonest, untrustworthy people that are not worth your time or money.
PLEASE save yourself the headache and go elsewhere!