James Frizelle's Automotive Group

Corner of Nind Street and High Street
Southport, QLD 4215

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4.9 rating of James Frizelle's Automotive Group
4.9 out of 5

98% Recommended

Based on 1,883 Sales and 1 Service Reviews

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Ratings 4.9
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1 Star Rating
Overall Experience
I went to get a used car in Southport branch agreeing to deposite almost 50% in advance but due to financial rejection I couldn’t buy the car. Everything was fine until then but when I asked to refund for my deposit, they are not doing it at all saying “I will do it today” “it will be all settled in 2-3 business days”- third business day was yesterday but till today there is NOTHING. They are just making me keep asking again and again for my own money..
For their Name and for such a big company - NOT A GOOD CUSTOMER SERVICE.
Benowa, QLD
1 Star Rating
Overall Experience
ONE MONTH from purchase this car is UNROADWORTHY. Do NOT be fooled by the "experienced" facade of the team. They will say whatever they can to make the sale and offer help if an issue arose. This is a blatant LIE. Jfrizelle's DO NOT SELL quality-checked vehicles. My mechanic says it was unroadworthy at time of sale, this vehicle was my only source of income. JFrizelle's offered NO acknowledgement of the seriousness of issue. We trusted JFrizelle's Southport to provide an honest and professional service. I should have purchased a bicycle from across the street, it would have gone further
Brookside Centre, QLD
5 Star Rating
Overall Experience
Excellent service, very happy. Would reccomend Brennan to any one seeking a new car. Thanks for the service greatly appreciated :)
Assisted by Brennan Jovanovski
5 Star Rating
Overall Experience
Great- thanks for setting up Bluetooth and arranging tinting and early delivery.
Advancetown, QLD Assisted by Brennan Jovanovski
5 Star Rating
Overall Experience
Experience was great, super friendly and easy going staff.
Highgate Hill, QLD Assisted by Brennan Jovanovski
1 Star Rating
Overall Experience
I arranged to bye a car from southport, as they also have a dealership in tweedheads the brought the car down to me, they were on time & nice to talk to. The car was not in selling condition as a famale I must have looked blind to them, they said every manual sounds like that so they drove it into the macanic in there dealership & the coustomer was actually right "me" it was a waste of everyone's time although I seen the bad reviews I ignored them and trust my instincts, I felt ripped of that they were happy to take 10k of me & sell me a car that is clearly not a 100% with high kms. & when I rang up for my deposit the lady was very rude also because I didn't bye the car, asking why I didn't bye it because I don't have that much money to bye a broken car, the sales guys were nice but untrustworthy. I have found a car of a priveate byer & I am happy
With it.
Bilinga, QLD
5 Star Rating
Overall Experience
Great service and a great car!
Australia Fair, QLD Assisted by Bruce Underwood
5 Star Rating
Overall Experience
We had a wonderful experience with James Frizelle’s Southport. Would highly recommend them and Bruce our salesman was fantastic.
Babyl Creek, NSW Assisted by Bruce Underwood
5 Star Rating
Overall Experience
Good listing skills. The questions I asked took more then a yes or no answer. I felt the sales person was very professional, focus and had a great ego-drive. Thanks for your help.
Alexandria, QLD Assisted by Hayden frost
5 Star Rating
Overall Experience
I met Hayden on his first day at James Frizelle's and found him to be so pleasant and respectful that I had no hesitation in returning when I was ready to make a purchase. Again, Hayden was so pleasant to deal with and made my experience a positive one. Thank you Hayden.
Back Creek, NSW Assisted by Hayden frost