I am writing in reference to my recent purchase of a 2011 Audi TT 20. TFSi registration number 918YPA VIN No: TRUZZZ8J4B1023069.
I signed the purchase documentation on December 27, 2018 and due to some detailing and repairs required was advised that due to the New Year holidays the expected delivery date would be January 4, 2019.
We were advised that the vehicle was ready for collection on Friday January 4, 2019 and attended an appointment for 12.30pm that day.
Upon checking the vehicle prior to leaving the dealership I was disturbed to discover the ‘detailing’ had not been done with the vehicle being dirty inside with many tree leaves throughout. In addition the car touch-ups had not been adequately completed with scratches still evident on the front of the bonnet and the ‘makeup’ evident on the inside of the driver’s door card had not been cleaned. The leather ‘repair’ had been completed although not especially well in my opinion.
Arnaud Meunier Cattin (the sales person) expressed his apologies and immediately returned the vehicle to ‘detailing’ for corrective work.
After this work was completed we took delivery and drove home to the Gold Coast.
On Sunday January 6, just 48 hours after taking delivery I spent some time at home inspecting the vehicle more fully and discovered that the right-hand gear shift paddle is broken and jammed in position which needs repair and due to the nature of it being part of the steering wheel and adjacent to the airbag must be effected by an Audi dealership themselves.
More importantly, upon checking the engine oil level I was shocked to discover that it was sitting on the low level position and also that it appeared quite dark – this leaves me very concerned. I have since Sunday researched the oil consumption history of the June 2011 and earlier 2.0 litre TFSi engines (this vehicle is an April 2011 build) and am horrified to learn about the inherent engine design fault that was corrected from July 2011 that caused very high and in many cases excessive oil consumption under normal motoring. With this information I would like you to provide me with what options are available to me to resolve this issue under the available Consumer Guarantees – either to immediately return the vehicle to you and cancel the transaction with a full refund or under the statutory warranty take appropriate corrective action to resolve this known VAG engine issue such as piston and ring replacements as offered by Audi worldwide. In the first instance and without prejudice I am requesting that your Company from your Southport Branch conducts at no charge to me an oil consumption test on the vehicle immediately and subject to the result of that test provides me options to either correct any identified problem/s or offer to me to return the car and cancel the transaction with a full refund.
Overall my experience was great. I will just mention that the boot of the car was not cleaned very well, there is a part of the boot which is carpet that flips up/ open and it was covered in dog hair when it was opened so the cleaners obviously didn't do a great job or just didn't know the car well enough to know the carpet bits flipped up.
Our experience with the purchase of a car was very good. we had some slight miscommunication issues, but were happy with the deal overall. I would recommend this dealership to all who value a fair deal