I originally went to Land Rover in Newstead to buy a car. They never called me back to organise a test drive. I then went to Springwood and was able to test drive a car on the spot. You guys were efficient and kept me up to date each day which was great.
The handover of the car was really impressive. Made the whole experience far above my expectations. Thank you.
Arnaud the salesman was friendly and professional through the whole buying process. The car was ready at the agreed time, was in great condition, and the delivery process was made special with the presentation of the car and small gifts. Great buying experience.
When we first visited the showroom, we were considering two other brands.
The quality of the team at James's Frizelle's Springwood did influence our decision.
The experience was positively different in comparison with other dealerships.
Nice display, quality cars and a great team. That's why we decided to go for Land Rover.
The delivery process was a great moment that we do recommend :-)
Arnaud was excellent and everyone else we came into contact with was equally professional. Arnaud had to ask the service team a couple of questions and they weren't very helpful (they were quite busy). They probably need to realise that without supporting the sales team they're not doing the best they can to meet their own goals.
I have been amazed, from the first moment that I walked into the dealership, at the kindness, enthusiasm and professionalism that has been shown by the staff at your dealership. Jonathon was passionate and very knowledgeable about the Defenders and offered service and advice beyond any I have received in 28 years of buying vehicles. Arnaud was very considerate, helpful and genuinely pleased for us and he and Jonathon showed delight in our delight. Debbie and Nick made the finance and insurance arrangements amazingly easy and gave advice that was straightforward and beneficial. Samantha was as pleased with how the car looked as we were. Congratulations on a team that obviously loves what they do and has the support to do it right.