Jim Ellis Buick Gmc Atlanta

5855 Peachtree Industrial Blvd
Atlanta GA 30341

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1.0 rating of Jim Ellis Buick Gmc Atlanta
1.0 out of 5

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DO NOT TRUST ANYONE AT THIS DEALERSHIP!!! THEY HAVE NO INTEGRITY!!! This is a horrible dealership. Nobody in the company is on the same page. My wife and I wanted to buy a new vehicle from this dealership. We spoke with a salesperson, who spoke with her manager, and told us they could do what we were asking for, with regard to discount programs. (And after everything was said and done, General Motors did confirm that what we asked for was acceptable and could be done.) They advised that they would forward the quote the next day as it was late. The next day, they said they would not do what they said they could do the night before. This went back and forth for several days, and through several levels of management. They refused to do ANYTHING that they said that they would do. Every level of management had a different version of what they would be willing to do for us, but once it made it to paper, it never matched what they said verbally. Once we got past the first level of managers, the management staff became rude and insulting in the conversations. The salesperson was nice and somewhat helpful. I would encourage them to find a better place to work and not learn from the management at this dealership. The managers, including the General Sales Manager were insulting, lack common sense, and customer service skills. I wonder how they got to their positions. The GM and VP of the dealership didn’t care enough about their customers, their dealership, or their jobs to even pick up the phone and apologize for the way their employees treated customers. To make matters worse they didn’t even care enough to reach out to us after General Motors asked them to. We went to another dealership and bought a vehicle doing exactly what we were asking for at Jim Ellis. That dealer made it happen in a matter of a couple hours with no hassles. There are good dealerships out there but Jim Ellis Buick GMC Atlanta is NOT one of them!
Maryville, TN