Purchased our car here in 2009 and was not happy. Recently we returned to have the car detailed. We had to bring to the staffs attention that the windshield, dash and visors were not clean. It was as though we were asking them to do something not included in a car detail. A few days later when it snowed, we could not find the window scrapers! We brought it to their attention at which point they quickly returned our two scrappers. But... they were not ours! 2 weeks later we are still waiting to get our scrappers back as promised by the staff. To top it all off, while searching for the window scrapers, we found the parts that the detail staff broke off during the detail. They conveniently hide them in one of the storage cubbies. Johnson Auto Plaza staff graciously offered to order and install the broken parts. 1 week later we are still waiting for the parts to arrive.