I want to thank the service team, Shawn Garza, and sales team, Jeff Wells and Mike Belkin for their great follow up on a service concern I had. Getting me scheduled quickly for an inspection and walking me through the results was very reassuring. We bought a new Lincoln MKX from Jeff a few months ago and love it! Looking forward to working with the Kayser team for many years to come!
Steve was fantastic with vehicle purchase. Patient, listened, was generous through the whole process. Fran, who is one of the financiers onsite was hilarious. If you want to purchase a used car, and have a great experience doing so, work with Steve & Fran ! Thanks guys, your the best!
Our experience at Kayser Ford was a very positive one and we recommend this dealership highly! Our salesman, Rod, was pleasant, knowledgeable, honest and genuinely interested in finding a vehicle to suit our specific needs. Unfortunately, we have experienced a pushy car salesman at another dealership in Madison, and Rod was a breath of fresh air! He took plenty of time with us and we, in no way, felt pressured. We are extremely happy with our purchase, and will not hesitate to contact Kayser in the future if we are in the market for another car.
Terry was great. I really liked the guy. As an African American man I don't always get treated well. But he was comfortable and informative. The Finance guy that priced my trade was fair and straight forward. He gave me a strong price on my trade. The lady that closed the deal however tried to finance me with an unknown entity at a higher interest rate. But after I challenged it. We checked UW credit union and did the deal for the lower interest rate. She was however friendly and thorough. Also before I chose a used Mustang I had visited and test drive a new one as well as three other Fords. The sales woman was Latina, I can't remember name but she was friendly and informative and had was every bit the reason why I bought there as well. I'm 56 years old I have had a ton of cars but this is the first American car I liked enough to buy. Thus far I love my Mustang.