The overall hand-over experience was strong and well organised. Michela was very friendly, professional and helpful when going over the vehicle, service and explaining all the features of the Passat R. There were some misunderstandings before the hand over but these were discussed and dealt with well so we could all move forward. I contribute these to the internal dealership processes and certainly not Michela. To the credit of KD dealership they are reviewing these processes now. I had to come back for some fixing of the seatbelt and that was completed within 5 minutes by Archie and the workshop. Well done.