Keyes Toyota

5855 Van Nuys Blvd
Van Nuys, CA 91401

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4.8 rating of Keyes Toyota
4.8 out of 5

93% Recommended

Based on 89 Sales and 2 Service Reviews

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Ratings 4.8
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Keyes Toyota (818) 782-0122 5855 Van Nuys Blvd , Van Nuys, CA
1 Star Rating
Overall Experience
Was really excited to get a 4Runner and I had found one right in my price range with just over 100k miles. My salesman, Palash (spelling). I went for a test drive, noticed a small noise on the car that i wanted to have looked at. I was told that he would be having the service department look over the whole car anyways so i trusted that would happen. We go inside to start the paperwork, and he brings me a credit application. I ask him why i needed to fill this out if i had already been approved through Navy Federal Credit Union, and had all the necessary paperwork with me to show that I was approved to purchase a car. He said that unless i come in with cash money, or his words "green" money, that I HAD to fill out this credit form. This is NOT true, and him telling me I had to, was a total lie. While im filling out the paperwork he says that hes going to get me at least $500 off the vehicle. Once i finish the paperwork he then says he spoke with his manager and his manager denied giving any discount on the price so im not sure why I was told that PRIOR to him being able to make sure it was okay. Once im finished with my paperwork, and had paid with check that I had brought with me FROM my credit union (still didnt understand why I HAD to have my credit ran, but I will be disputing that inquiry), i was taken to the vehicle. When I arrived, Palash had told me that he had them look over everything, and they couldnt find any issues but if I had any that came up, to give them a call. The car came with a limited 30 warranty. Fast forward to two and a half weeks later, a check engine light appears and the car wont start. I needed it for work and had to call in that day. I ran the codes using my own OBD2 reader and there were several fault codes. Upon reading them, they had been there since august, long before i bought the car, meaning that the service department didnt even do the most simple task of checking to see if there were any issues that the cars computer could pick up. I contacted Keyes Toyota, and explained the issue to them. They wanted me to bring it in to have it serviced, but two issues: one, I live about 85 miles away, and two, the car wont start. After a bunch of calling back and forth, I eventually come up with the idea to purchase the part and do the work myself, saving them hundreds on towing the car down there. They eventually agreed and I purchased the part. When i went to go replace the part, however, it seems that it had already been messed with prior to me purchasing the car and required that a bolt that had broken off be extracted and it seemed as though whoever did the "repair" before had used superglue to keep the sensor in place. So i call Keyes toyota back, they tell me that I have to bring it in but THIS time, I have to pay for the towing. I tell them that the car will start intermittently, and that if i can get it to start, then ill make the 170 mile round trip drive to have this sensor replaced (all couldve been avoided had they actually looked over the car as they had claimed). I show up at the appointed time, they request the part that I purchased. I had returned it because I was never told to bring it with me, and also, I felt as though they would like to use a part they know is going to work as opposed to the cheapest one I could find at autozone. SO, i ended up having to run to another auto parts store, repurchase the part, bring my car back and it ended up taking almost exactly 4 hours, even though the Service Director Derrick, had said my car would be worked on immediately. I leave, VERY disappointed, but happy to have a "working car". Then yesterday, the Check engine light appears again....not one day after making that long drive there and back. Ive left a voicemail with the service director, but have not heard anything back. I figured going with a larger dealership would be a better option and that I would be taken care of as a customer, but that was NEVER the case. so many empty promises made and even blatant lies were told to me, just to get me to purchase the car at the FULL price.
Keyes Toyota (818) 782-0122 5855 Van Nuys Blvd , Van Nuys, CA
1 Star Rating
Overall Experience
Do not take your vehicle for service they don't do the work they claim on paper.
I've being taking my Tundra for almost 3 years and never bother to check the work. I started noticing my tires were wearing out and uneven so I started asking about the tire rotation. They said they were doing it every time it got service. On December 30, 2019, I took my Tundra for 35,000 miles service and was told by John F. all the things that was needed and $314.95 dollars later I think only the oil change and carwash were done. My wife told me there was a cabin filter in the back sit, I stared checking the truck to see if maintains was done but to my surprise my fluids levels were down and the tire I marked before taking was not rotated. I called the next day but never received a call back from the service manager. Save your money take you vehicle to another shop.
North Hollywood, CA
Keyes Toyota (818) 782-0122 5855 Van Nuys Blvd , Van Nuys, CA
5 Star Rating
Overall Experience
Yvette is the Best ????
Los Angeles, CA
Cesar R at Keyes Toyota Keyes Toyota (818) 782-0122 5855 Van Nuys Blvd , Van Nuys, CA
Cesar R at Keyes Toyota
5 Star Rating
Overall Experience
Excellent Service. Very friendly staff. Special thanks to Yvette for her hard work. It was a month process for my deal but she made it happen!
Los Angeles, CA
Maria H at Keyes Toyota Keyes Toyota (818) 782-0122 5855 Van Nuys Blvd , Van Nuys, CA
Maria H at Keyes Toyota
5 Star Rating
Overall Experience
Amazing experience indeed. One thing is pending though, my wrecked car must be kept safe until the end of the insurance claim. John was amazing at counteracting every possible negative of mine at finalizing the deal on Labor Day and I feel I got a deal I couldn’t refuse. Ivette was awesome, Clayton was super great, Joe was also excellent. You have excellent and professional people working there. Any hesitation on my part is just a reflection of anxiety at an open loop that hasn’t closed yet. Nobody should want my wrecked car, for parts maybe. That’s all. Maria
Van Nuys, CA
Omar B at Keyes Toyota Keyes Toyota (818) 782-0122 5855 Van Nuys Blvd , Van Nuys, CA
Omar B at Keyes Toyota
5 Star Rating
Overall Experience
Ivett she’s the best from the best ever please say to her thanks for be nice with me and my family and god bless Keyes Toyota
Jason P at Keyes Toyota Keyes Toyota (818) 782-0122 5855 Van Nuys Blvd , Van Nuys, CA
Jason P at Keyes Toyota
5 Star Rating
Overall Experience
I love my new car. Thanks Yvette!
Diane F at Keyes Toyota Keyes Toyota (818) 782-0122 5855 Van Nuys Blvd , Van Nuys, CA
Diane F at Keyes Toyota
5 Star Rating
Overall Experience
The sales people were terrific. Quedos to Yvette Rojas for her diligence. I would recommend Keyes to everyone. Thank you Keyes
Francisco Chavez  at Keyes Toyota Keyes Toyota (818) 782-0122 5855 Van Nuys Blvd , Van Nuys, CA
Francisco Chavez  at Keyes Toyota
5 Star Rating
Overall Experience
Gracias por todo a Keyes Toyota
North Hollywood, CA
Brianda C at Keyes Toyota Keyes Toyota (818) 782-0122 5855 Van Nuys Blvd , Van Nuys, CA
Brianda C at Keyes Toyota
5 Star Rating
Overall Experience
First time buying a car and I had the best expiriance. Sales person Yvette Rosales was very helpful in every way possible. Great at explaining the whole process and setting everything up.