We searched for many months for a rv that fit our needs. We were brought together with Rebecca through fate ( Facebook, thanks Vernon) and she listened to our needs and expectations, then pointed us in the right direction. We drove over 2 hours to meet and shop. My wife was very comfortable with Rebecca's sales style. Pricing was right on, even matched a lower price offered by a competitor. Service department set up the trailering and hitch assembly correctly and expediently. We were pleased over all with the Keystone experience.
Thank you Keystone for everything! The process from start to finish was very professional and down to earth. We were going to wait till spring to purchase when JR made us a good deal to purchase in November. I just confirmed that today while visiting an RV show. The same model and year was SHOW SPECIAL at $6,000 more than what we paid! Service after the sale has been fantastic too! Keep up the good work to the people we refer to you!!
Bin looking for 4 years, finally decided on 5th wheel, needed 16ft garage. Fit the bill 100%. Robert Clayton, didn't have exact 5th wheel @ show, but completely answered all questions & showed us one with exact living quarters less large garage. He made shure everything went smoothly. Had to order from factory, kept us to date, did take little longer then explained, but as soon as Keystone received unit, less then a week Robert had unit in my driveway, 2-1/2 hours away from their location. Being my first 5th wheel, & possiblity of snow & ice. Robert delivered unit to me, @ least 5-6 hours, that he didn't need to due. I'm 69 years old, have always lived.large, and can say Robert has been in the upper 10% of any sales man ever worked with. Feeling very good about we'll be sending several of our friends for rv's. I'm shure Robert will due them well.
Buying experience was excellent. From Rebecca our salesperson to the service staff installing our Hensley Hitching System, they were all very professional, friendly and knowledgeable. We would purchase from Keystone RV again.
This is our first RV. We cant wait to start camping and give our personal touches. Rebecca was a pleasure to work with as well as everyone at Keystone. We were made to very comfortable and had all questions or concerns answered. Everyone is very knowledgeable. We highly recommend Keystone RV.
Completely pleasant experience from start to finish.
Dirk and staff were very accommodating on scheduling pickup of the unit and at delivery were very informative while going over the units features and operation of each. Dirk continually asked if we had questions and if we understood and were comfortable with the operation demonstrations.
This was a much nicer experience than with our past purchase at Triangle in Fredrick, MD.