near Winchester Virginia
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We had a great Rv buying experience at Keystone. Thank you to Alex for all of his assistance!
I have to say we were very pleased with the first camper we purchased from keystone 5 years ago, but our feelings have changed. First we feel we were played as the information i gave Ryan Davis when i spoke to him over the phone was not written down correctly , totally wrong year and model- which when we came to trade for our new camper, now there was a huge difference in price, to the tune of $4,000! Then there was an issue of some minor water damage in our trade that we were never aware of as we took impeccable care of it. Ryan and his manager took $1,000 off our trade saying they would have to repair it. They did eventually agree to wave the $1,000 they were going to take from our trade but still leave us with the $4,000 difference. They now have our camper for sale as is WITH the water damage they said they had to fix before they could sell. We feel they told us this to "smooth" the deal over for us, make us feel like they were actually "doing something" for us. Very dissapointed.