Shame!! A daunting experience I had put Desray and her colleagues in the buying of my car. The journey went from wanting the offer to having to send them an e-mail to declining the e-mail - Due to personal reasons. But, through great persistence and customer service, I am now the proud owner of the 2018, Kia Rio which family and friends can't stop congratulating us.
As a sales person at heart myself, I must say that, Desray and Juanita, are tough ladies who really means business accompanied with exceptional service.
They went out of their way to respect my offer decline but, they also made sure that they convinced my Fiancee and I to go for the given the obvious convenience. The one you would know about with having a car.
Yesterday evening, we (my Fiancee and I) drove off from the Kia Cape Town *(Paarden Eisland) with smiles on our way home feeling blessed as it was raining.
I could not thank them enough for being persistent, especially, Desray. As I recall her saying over the phone, after calling me when, I declined the offer. "Brian, I will not let you go until you get what you want". That is still stuck in my head and echoing in my ears. Yes, she didn't let us go until we signed on the dotted line and left as a happy couple.
"Thank you Desray and Juanita for the great service. You guys even went as far as wanting to pick me up at one point, wanting to Uber for me to come to your office". These guys were amazing and the team-work was really a dream-work.
I wish everyone at Kia Paarden Eiland the best and may they continue to give such excellent service to all future Clients.
From the moment i walked in i felt like family. My needs and budget was taken into account..i felt respected and listened to. Darren, Mohammad and Sunett did everything possible to make us feel welcome. They explained things to us without us feeling stupid and celebrated our joy with us. They listened to concerns and offered guidance. We went to many car places before we arrived at kia while looking for a nice car we didnt even know what we wanted but when we walked in here....wow....we felt at home and comfortable. We will recommend everyone we know to come here.
best experience. No hidden agendas.....straight answers and promt feedback and yes customer is family. Thank you Kia.
Thank you for making my dream finally come true. Wayne thank you for service from making me Green tea and fetching me during the sale process. The manager has a very warm and welcoming smile. The energy with everyone is just so social. Thank you KIA