Kia of Middletown

4961 Route 17m
New Hampton NY 10958

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1.0 rating of Kia of Middletown
1.0 out of 5

25% Recommended

Based on 0 Sales and 2 Service Reviews

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1 Star Rating
Overall Experience
UPATE 2/11/2016 LOOK AT THIS ARE UR YOUR FOR REALPrivate Response
Nissan Kia of Middletown responded to this review
February 11, 2016
Lets clarify this situation. You came in with excessive tire wear on your front tires, we diagnosed the problem as your vehicle being severely out of alignment and causing the excessive wear. There was damage on both the front right and front left side of the bumper, the front passenger side wheel was damaged and damage to the front undercarriage, all of which you refused to go into the shop and see while vehicle was on the lift. After storming out and abusing my staff you contacted the owner and then had a meeting with him, he offered a free alignment and to replace your tires at cost. You refused the offer and accused us of causing the damage to your vehicle which would have had to happen a few thousand miles ago at least to cause the current condition of the tires. The problems you had prior with the vehicle where handled through Nissan corporate and resolved as per the corporate representative. If for any reason this website decides to post this inaccurate and fraudulent review I will make this post public along with documentation of ROs and pictures of the damage the vehicle sustained so at least anyone who reads this will have access to the truth. REPLY 2/11/2016 FROM MR RIVERA NOW THIS HOW YOUR SETTLE THIS MATTER BEING A BULLY OK NOW I WHEN TO YOUR PLACE TO BUY A NEW CAR NOT A CAR WITH DEFECT PART LIKE A NEW TRANSMISSION 2 RIGHT PASSENGER AXLE 3 ROTORS 4 NEW TIRES 5 ALIGNMENT 6 FRONT STRUT ASK YOUR SELF WOULD U HAD BUY THIS CAR FOR YOU OR ANYBODY YOU LOVE OK IT SO FUNNY THAT ON YOUR INVOICE NEVER MENTION ANYTHING ABOUT ANY DAMAGE ON MY VAN AN IT YOUR POLICY TO CHECK ALL VEHICLE UPON ARRIVAL ..I WOULD LIKE TO SEE THE PICTURE OF THAT INVOICE TO NOW SO FUNNY THAT INVOICE 296246 AFTER A TEST DRIVE ALL THIS CAME UP BUT INVOICE 295307 WHAT HAPPEN HE WAS BLIND NOW BACK TO INVOICE 296246 READ THAT ONE GOOD AND WHAT HAPPEN TO THE SIGN POST DUE TO INSURANCE POLICY NO CUSTOMER are not ALLOW IN WORK AREA NOW THE NERVE OF YOU TO EMAIL ME THIS PRIVATELY .AND BY WAY USE YOUR NAME NEXT TIME BUT IT COME FROM NISSAN KIA OF MIDDLETOWN NY SO FEEL FREE TO POST THIS YOU BIG BAD WOLF SHAME ON YOU UPDATE 2/10/2016 WOW I HAD TO BUY 2 NEW TIRES AT 9000 MILES SHAME ON UR NISSAN KIA OF MIDDLETOWN NY AND HAD TO GET A ALIGMENT AT THAT TO IT COST ME OVER $450 WHEN I BOUGHT THIS VEHICLE TO SAVE MONEY NOT TO PULL OUT MONEY FOR A NEW MINI VAN AND NOW I HAVE TO WAIT FOR A PART THAT ON BACK ORDER FOR OVER A WEEK SO FAR OOOO WAIT THIS THE BEST ONE YET NOW I HAVE TO WAIT UNTILL MR JERRY GOLDSTEIN COME BACK FROM HIS VACATION 8 DAYS FROM NOW SO HE COULD TALK TO ME ABOUT THIS MATTER BUT I STILL I HAVE DRIVE THIS VAN RATLING BECAUSE STILL HAVE TO TAKE MY KIDS TO SCHOOL AND I HAVD ALOTS OF DOCTOR APPT BUT WHO CARES RIGHT MR GOLDSTEIN UPDATE 2/9/2016 UR GOT TO BE JOKEING I CALL THE NISSAN SERVICE DEPT AND TALK TO PAUL AND HE TOLD ME MY PART IS NOT IN A WEEK LATER AND AT THAT HE TOLD ME AS PER SCOTT THE MANAGER THAT AS PER MR GOLDSTEIN THAT HE NEEDED TO TALK TO ME BEFOR THEY FIX MY VAN I TOLD OK THEN HE TOLD ME WHEN HE COME BACK FROM HIS VACTION ARE YOU KIDDING ME .....YES HE BE BACK ON 2/17/2016 .THIS IS TO FUNNY NOW I HAVE TO WAIT AGAIN UNTILL HE GET BACK FROM HIS VACTION BUT I STILL STUCK WITH A LEMON UPDATE 2/6/2016 NOTING SO FAR SHAME SHAME UPDATE 2/5/2016 NOW IT THE BLAME GAME BUT STILL I HAVE NOT GOT MY VAN FIX NOW THE PART FOR THE VAN IS BACK ORDER IT WAS SNOWING AND RAINING TODAY AT 6AM AND HAD TO ASK MY FRIEND TO DRIVER MY KIDS TO SCHOOL BECAUSE OF MY TIRES THANK YOU NISSAN KIA OF MIDDLETOWN NY FOR SELLING ME A LEMON I THINK IT TIME TO CALL A LAWYER IN FOR THIS MATTER UPDATE 2/3/2016 SHAME ON ME FOR GOING TO NISSAN KIA OF MIDDLETOWN NY THINKING THAT I WAS GETING A NEW 2015 NISSAN QUEST VAN FOR MY WIFE AND KIDS TO BE SAFE BUT NO I GOT A LEMON AND YOU THINK A BIG NAME LIKE NISSAN WOULD BACK THEY NAME UP NOPE BUT SHAME ON ME .SHAME SHAME ON YOU NISSAN KIA OF MIDDLETOWN NY UPDATE 2/1/2016 SHAME O YOU MR GOLDSTIEN I WENT TO YOUR SERVICE DEPT AND NOW YOUR TELLING ME THAT INVOICE 296246 THAT I NEED A LEFT FRONT STRUT AND AT THAT I NEED TO NEW TIRES AND A ALIGNMENT OOOO WAIT YOU WILL SELL ME TRIES AT YOUR COST AND GIVE ME A ALIGNMENT AT NO COST WHAT A JOKE MR GOLDSTEIN I GOT THIS VAN TO BE SAFE BUT NO BUT THANK YOU FOR YOUR NICE WORDS BY THE WAY THE NEW THING IS MY RIGHT SIDE BOTTOMED OUT BUT INVOICE 295307 NEVER show ANY MENTION DAMAGE TO MY VAN NOW YOUR BLAMEING ME BUT YOUR NEVER LOOK AT YOUR WORKER IF THEY DAMAGE IT ON A TEST RIDE WHAT NEXT MR J GOLDSTEIN MOTOR FALL OUT SHAME ON NISSAN KIA OF MIDDLETOWN NY



Middletown, NY
1 Star Rating
Overall Experience
AWFUL! That's how I would describe the service and professionalism of this particular dealership (Nissan of Middletown on Route 17) and Corporate. The only time we were treated with respect was when we bought our brand spanking new 2015 Nissan Quest with 11 miles on the odometer. We bought it because we knew it would fit our needs, both my wife and myself are disabled and we still have 4 children who are still in school (elementary through college) so we use this vehicle everyday several times a day.

Soon after we bought it we noticed it would shimmy when going up a small hill. We live upstate so very small hills are everywhere. We took it back after having it a week and at first they said it was because it was new, all the screws and joints had to lubricate themselves as we drove the car and the issue would resolve itself, to give it another week's time. We took it back 3 weeks later and they told us to leave it so a technician could take it home and drive it overnight to test drive it. I got a call the same day and he asked me if I had ever noticed when I hit my brakes it also shaked.

Because of this assessment they kept my car for 7 days and put in the front passenger axle. Now my car not only shimmies while going up a hill but also shakes and rattles when I make left turns. I have gone back only to receive unprofessional rolling of the eyes and be treated as a nuisance. I would like this to be resolved but it seems they believe it has been since they removed a new axle and replaced it with a new one and gave me another problem. That, my friends, is 1 problem + 2 problems Nissan gave me = 3 problems I now have! 1/21/2016 update .....now at 8200 miles took the van in for service for the front end makeing a sound and they came back with that i need new tires and a alignment because i never rotate my tires what the tires only have 8200 miles this is how nissan kia of middletown ny treats they customer after they get your money if you dont like it go some where else shame on you nissan kia of middletown ny rt 17 m update soon again bad business 1/24/2016 STILL NO UPDATE FROM NISSAN OR NISSAN OFFICE OR THE OWNER MR GOLDSTEIN SHAME ON YOUR NISSAN WHEN I GET A FEED BACK I WILL UPDATE IT HERE 1/28 2016 STILL NOTING SHAME SHAME ON YOU NISSAN update 1/29/2016 YOU THINK NISSAN KIA OF MIDDLETOWN NY WILL CALL ME AND TALK TO ME LIKE LETS WORK THIS OUT OOOOOO NO NOTING STILL WAITING ON NISSAN MAIN OFFICE THEY GOT THE MONEY SHAME SHAME ON YOU NISSAN KIA OF MIDDLETOWN NY UPDATE 2/1/2016 SHAME O YOU MR GOLDSTIEN I WENT TO YOUR SERVICE DEPT AND NOW YOUR TELLING ME THAT INVOICE 296246 THAT I NEED A LEFT FRONT STRUT AND AT THAT I NEED TO NEW TIRES AND A ALIGNMENT OOOO WAIT YOU WILL SELL ME TRIES AT YOUR COST AND GIVE ME A ALIGNMENT AT NO COST WHAT A JOKE MR GOLDSTEIN I GOT THIS VAN TO BE SAFE BUT NO BUT THANK YOU FOR YOUR NICE WORDS BY THE WAY THE NEW THING IS MY RIGHT SIDE BOTTOMED OUT BUT INVOICE 295307 NEVER show ANY MENTION DAMAGE TO MY VAN NOW YOUR BLAMEING ME BUT YOUR NEVER LOOK AT YOUR WORKER IF THEY DAMAGE IT ON A TEST RIDE WHAT NEXT MR J GOLDSTEIN MOTOR FALL OUT SHAME ON NISSAN KIA OF MIDDLETOWN NY
Middletown, NY