I was in for service yesterday with my 2012 equinox. As soon as I pulled in Mike greeted me right at my door we chatted and then he pointed out that I was due for inspection and that my wipers needed replaced. I decided to say and have it done. While in the lodge the service manager came and presented a packet of other items I needed for repairs and I loved this it was broken down and Prioritized as to what needed done first. When I was told the car was done it was right back where I left it and was given a bath! You guys have set the bar very high for service keep it up!
This place has changed so much over the last year! Don’t know what changes were made but congrats cause it is paying off! Mike and Scott took such good care of our gmc! Checked in with me every step of the repair process. Made what could have been a difficult process seamless! We will be back and we will spread the word!
I was completely blown away... second time at Klick-Lewis came in for service and Mike who I’m guessing is a new employee walked me through every step of the way including checking in with me and my 2 kids to make sure we were ok waiting in their lovely lounge. He then personally pulled the car up into there covered drive through so I didn’t need to load 2 kids up in the rain! This is the best service you can get KLICK LEWIS ROCKS! Thanks Mike!
Seriously could this couldn’t be any better! Scott their service manger helped my through a tough decision our car need a transmission replacement and he helped us make the right decision. I love this place great group of people!!!! Thanks Klick-Lewis!!!!!!!!!!
Scott the alignment tech was the best to work with! I provided my own spec for my corvette and he handled it with class and care! Upon leaving the service manager scott Rhine shook my hand and thanked me for coming in! Such class from this place! HIGHLY RECOMMEND!
Criag was great met me at my door right as I pulled in for service. He often gave me updates in their lounge to tell me how things were going with my repairs. At the end he also went over additional findings their tech saw. Great service at Klick Lewis I will be back along with our 2 other vehicles for sure!
These guys are on their A game! Check in with Craig he went over step by step what was being done to my car. They have a status board in the lounge to keep customers up to date. To my surprise their service manager Scott also was checking in on customers. You are in good hands at Klick Lewis!
Subject: Excellent Service
Quite extraordinary. Last Wednesday April 4th, we were having difficulty while traveling in your area. We chose to try your service dept., as we have a 2014 Chevy Equinox. You said you would try to help. Upon looking at the vehicle, your service personnel found what you said was a common problem with the intake cam solenoid. Your Service Dept. replaced the part. You informed us that it was taken care of and there would be no charge.
We were back on the road, worry free, within 30 minutes. Simply amazing!
Well, we experienced no problems the rest of the journey. We are finally back home in Solon, Ohio and we wanted to thank you once again. Your service is deeply appreciated. It was quick, polite, friendly, professional and courteous. My wife and I just wanted to express our thoughts to you and your team.
Dale & Anita Hoherz
Unfortunately, we live in Ohio near Cleveland. If we were closer we would purchase all of our vehicles from Klick Lewis.
Craig in their service department is top notch! Worked me in between his schedule so I could continue on my day. Their service manager personally shook my hand and thanked me for coming in! This place rocks!