near Elizabethtown Pennsylvania
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We went in and worked with Keith and he was AMAZING!!! He was easy to work with and told me everything I neeeded to know. He took the time to explain everything and anything with me. He answered all my questions too. He was able
to get the price within my price range too! I know who I will be going to next time I need a new car!!! Thank you again for everything Keith you rock!!!!
I took my vehicle in for an annual inspection and was told that the driver's side mirror needed to have the glass replaced because it was clouding over. Since it was just the glass (GM part 88981032 which is about $45), and it was explained to me they can easily "just pop it in", I said to go ahead with the repair before asking for an estimate as it would most likely be inexpensive.. When I received the bill, the cost was over $400 for the mirror. I contacted GM and they explained to me that $400+ would be what an ENTIRE mirror assembly would cost, not just the glass which would be, as said, around $45. But, when I checked the mirror assembly, I noticed I still had the original part and just new glass (I know this because of the presence of small scratches that have been on the mirror housing). That was my first issue with Klick Lewis service. A couple of months later, I had to take the vehicle back for service as it started squealing. They diagnosed the issue and stated it was the tensioner pulley and serpentine belt. Both items were replaced, but the car still squeals just as bad as it had before. This is not my main concern, although it's not ideal. What made this visit worse was this: while I was at the service department, I mentioned that my HVAC control unit was failing (flashing which is a very common issue) and would eventually need replaced. I asked them to quote me a price, which they happily did. All good so far, but when I got home and looked over my bill for the belt and pulley replacement, I noticed they charged me $112 to "diagnose the A/C system" - which is NOT something I had even asked for. So, needless to say, this hasn't left me wanting to ever go back to Klick Lewis for any purchases or vehicle service.
Our saleman was awesome. Chris was very friendly.
The only issue we had was with our down payment. We were told we could split it up into 2 different payments and we could give them a post dated check. We gave a post dated check for june 16th. We had to drop it off on june 14th due to our work schedule. We said it was post dated and was told that was fine. Our check was drafted before the date it was post dated for and our bank charged us an overdraft fee. We contacted the dealership. We were told the general manager would be informed to see what they could do. We still haven't heard back about resolving the issue.
Love the truck...Hope to havr an excellent experience with Klick Lewis service team!!
I had a great truck buying experience at Klick Lewis. Keith the salesman I had was fantastic. I would recommend Klick Lewis to anyone.
Bo provided a stress free experience all around.
We are :100: % satisfied with the Klick Lewis dealership. Greg is great! I refer all my friends to come there. Used or New your a wonderful dealership to work with.
What a great experience... from shopping to find the features of the Traverse through the delivery process. Thanks to Greg and Bob and all the others to deliver a clean and exciting new vehicle! I will recommend you to all looking to update their vehicle.
What a great dealership, everyone there was so helpful. When I started looking for a Corvette the first place I looked was Klick Lewis, and I did not have to look any farther. Great salesman, great staff. Will recommend Klick Lewis to all my friends. Thank you,
The sales staff and overall experience was very good.