Kratzmann Caravans

194 Bruce Highway Eastern Service Road
Burpengary, QLD 4505

Inventory: NewUsed
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4.4 rating of Kratzmann Caravans
4.4 out of 5

90% Recommended

Based on 323 Sales and 32 Service Reviews

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Star of the Week

Jackson Doyle

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Ratings 4.4
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5 Star Rating
Overall Experience
We looked at heaps of caravans as soon as Shane talk to us he knew exactly what we would love and we do - a Lotus Trooper
Assisted by Shane Sullivan
5 Star Rating
Overall Experience
We are first time caravaners. The team at Kratzmann's made the process easy and pleasant.
Assisted by Shane Sullivan
4 Star Rating
Overall Experience
It all happened so fast!! Our real problem was whether it would go in our shed, so didn't ask to go for a test drive, and came back two days later for the test drive.
Perhaps your Sales people could suggest to other buyers that they have a test drive before signing on the bottom line.
Loved the coffee
Allandale, QLD Assisted by Jackson Doyle
5 Star Rating
Overall Experience
Overall the whole experience from Go to Whoa was a credit to all those involved, and a very enjoyable and exciting one on our part. We would recommend Kratzmann’s New Van experience to everyone.
Biggera Waters, QLD Assisted by The Kratzmann Team
Thanks folks, It was a pleasure to assist you with the purchase of your beautiful Essential caravan. Enjoy your many travels - Peter
July 31st
4 Star Rating
Overall Experience
All staff were very helpful. Thanks Jason. Thanks Ken.
Alexandra, QLD Assisted by Jason Lawrence
5 Star Rating
Overall Experience
Eddie the young man who you meet when you have a warranty problem at Kratzmans is doing a wonderful job . He has worked under impossible circircimces with the backlog of work in the workshop which thankfully Kratzmans and their new experienced W/S manager have been addressing .Eddie has resolved our every problem which with a motor home seems to be the norm and to that we are thankful . He has never lost his cool and has always been ready to listen . Sure He goes by the book , that can be difficult to accept , but what else can he do .We encourage him to complete his degree , and so have that " piece of paper " behind him . Our experience has been ,if you treat him with respect and understand the bottom line is He wants to help resolve my / our issues He will go out of his way to assist .Arthur and Sandi W.
Bridges, QLD
4 Star Rating
Overall Experience
Sales process was seemless with courteous and professional people. Delivery and handover was above and beyond what we were expecting, especially being virgin vanners, cheers.
Cleveland, QLD Assisted by The Kratzmann Team
Thanks Mike! Happy Travelling! - The Kratzmann Team
July 24th
4 Star Rating
Overall Experience
Telephone contact with Sales and Spare Parts has proved frustrating, however, Service have always responded to messages left. Pre-delivery inspections need to be improved so that missing parts and/or damage can be rectified prior to clients collecting van. Our experience with the Service Manager has been very pleasing as he has gone out of his way to ensure that faults occurring were repaired under warranty with as little inconvenience as possible to us, even when an item (replacement stove bench top) was outstanding for replacement for 8 months and 3 warranty service visits. His attitude has been very friendly and helpful at all times.
Mount Cotton, QLD
Thanks for the kind words Val! I hope yourself, Derek and Mac have some awesome future holidays in the Essential.
July 24th
4 Star Rating
Overall Experience
Ken the handover technician and Peter, the service manager are very good at their jobs and work hard to meet the needs of the customer. The Goldstream delivery process for our rack on the camper was painfully slow. Deb, the Goldstream sales person at the Brisbane Caravan and Camping Show, where we bought our camper off the floor, was excellent.
Assisted by The Kratzmann Team
5 Star Rating
Overall Experience
Wonderful handover from Ktatzmanns. So many useful tips. Love our Essential van!
Condon, QLD Assisted by The Kratzmann Team
Thanks John and Lorelle, You guys were awesome to deal with and it was my pleasure to assist you through the process. Hope you get plenty of enjoyment from your ATX - Peter
July 31st