It all happened so fast!! Our real problem was whether it would go in our shed, so didn't ask to go for a test drive, and came back two days later for the test drive.
Perhaps your Sales people could suggest to other buyers that they have a test drive before signing on the bottom line.
Loved the coffee
Eddie the young man who you meet when you have a warranty problem at Kratzmans is doing a wonderful job . He has worked under impossible circircimces with the backlog of work in the workshop which thankfully Kratzmans and their new experienced W/S manager have been addressing .Eddie has resolved our every problem which with a motor home seems to be the norm and to that we are thankful . He has never lost his cool and has always been ready to listen . Sure He goes by the book , that can be difficult to accept , but what else can he do .We encourage him to complete his degree , and so have that " piece of paper " behind him . Our experience has been ,if you treat him with respect and understand the bottom line is He wants to help resolve my / our issues He will go out of his way to assist .Arthur and Sandi W.
Thanks Mike! Happy Travelling! - The Kratzmann Team
Telephone contact with Sales and Spare Parts has proved frustrating, however, Service have always responded to messages left. Pre-delivery inspections need to be improved so that missing parts and/or damage can be rectified prior to clients collecting van. Our experience with the Service Manager has been very pleasing as he has gone out of his way to ensure that faults occurring were repaired under warranty with as little inconvenience as possible to us, even when an item (replacement stove bench top) was outstanding for replacement for 8 months and 3 warranty service visits. His attitude has been very friendly and helpful at all times.
Thanks for the kind words Val!
I hope yourself, Derek and Mac have some awesome future holidays in the Essential.
Ken the handover technician and Peter, the service manager are very good at their jobs and work hard to meet the needs of the customer. The Goldstream delivery process for our rack on the camper was painfully slow. Deb, the Goldstream sales person at the Brisbane Caravan and Camping Show, where we bought our camper off the floor, was excellent.