My Aura had to go back to have a couple of minor issues sorted. We weren't in a rush for the van but Wayne made sure we were kept in the loop with phone calls to explain where things were in the process. Great service Wayne. I had been told before buying our Aura that Kratzmann's service was poor. I have definitely NOT found that to be the case, in fact quite the opposite thanks to Wayne & his exceptional attention to detail. As an aside, as I was hitching up to leave 2 of Kratzmann's team who were moving a van into a slot next to mine reminded me not to drive off with the handbrake on the van still on. I had remembered but it was great to see team members going that extra mile for their customer.
Absolutley can not fault kratzmann Caravans from the start of sale through to delivery, was stress free nothing was to much trouble staff was amazingly polite, friendly and helpful. Being a newbie to caravanning on taking delivery of our Franklin Arrow, hand over with Stewie thank you for being very patient on answering our many questions while you gave us a detailed run through of how and what we need to do with our caravan .Paul thank you for sorting out Insurance for the van and Peter Bower thank you for your ongoing professional advice and service to us you have all contributed to a very relaxing experience.:sunglasses: