Kratzmann Caravans

194 Eastern Service Road
Burpengary, QLD 4505

Inventory: NewUsed
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4.4 rating of Kratzmann Caravans
4.4 out of 5

90% Recommended

Based on 263 Sales and 22 Service Reviews

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Jackson Doyle

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Ratings 4.4
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1 Star Rating
Overall Experience
Firstly the length of time we waited to get a new table put in was 2 months.
We had to bring the van back twice to get hot water fixed we were told twice it was a faulty valve.
The lock on the door was to be fixed, and wasn’t we had to get a lock Smith in to fix it so we could close the door.For the money we paid for this van
We would have expected none of those problems at all.
Armstrong Creek, QLD
5 Star Rating
Overall Experience
Thank you so much Jackson, for helping us find our lovely Coramal caravan. It was a pleasure to deal with Jackson from Kratzmann Caravans.i
Alumy Creek, NSW Assisted by Jackson Doyle
1 Star Rating
Overall Experience
Some very good friends of mine had a very bad experience and still are, from Kratzmann Caravan's in Burpengary. They still have not heard anything to resolve this matter. Lets all share their story and try and help them out, this is their letter.

20th November 2018

ATT: CEO Kratzmans Caravans

I would like a response from the CEO of this Company:

We purchased 12 months ago a Franklin Arrow Caravan. At the time of purchase it was agreed we would receive Paint Protection in return to keeping it there for the Brisbane Show also we were to have the extended 5 year warranty. We were to pick the van up after the show finished. After the Brisbane Show had finished we enquired about the paint protection and was advised by Greg at the time that it had NOT been done. We were to pick the van up the next day. The Paint Protection was never done as there was silicone still all over the van which would have been removed prior. No sticker was placed inside the van as per the requirement. We asked about it at the time and were told it had been done. We wanted the paper work to confirm it had. It was quite a long time after it was sent. It was sent to us even though it was NOT done.

Your after sales service is abhorrent, we were treated at the time like second class citizens. We were not given a full run through with the Van it was a quick 10 minute run through. We were told at the time of purchase there was an outside aerial point for our Vast Satellite TV, this was also not done.

When we arrived to book our Van in for the warranty, Brooke from service spoke to me like I was an idiot and didn't know what I was talking about. Brooke also in the middle of serving me served a gentleman behind me. I could not believe what was happening. If this is the protocol that is taught by management then there is a major problem afloat. My partner asked for a copy of what was going to be done at service, Brooke refused to give us a copy, that's not what they do!!

I contacted you guys to let you know I would be picking the Caravan up on the 17th November. upon arrival the Van was not able to be moved due to 2 Caravans in the way. I had to ask for them to be moved. Why wasn't the Van in a position to be moved.

The Caravan was not locked, apparently service does not lock them up, somebody has to.

The bottom door latch was actually worse than when it went in there, it is still a problem.

The stove strip/rubber on the front cover was not fixed the back of the cover is extremely sharp and dangerous, we have both had our hands ripped open from this, these items were not even written down.

The battery does not hold it's charge when free camping, after 1 day there is nothing. Also fobbed off and suggested we read the manual, we have an inverter and diesel heater in the Van that is run off a completely different battery. There is no interference with the original battery which obviously has a problem.

The window blinds have always been hard to slide up and down and some fall back down and don't shut properly, I went in to check them and straight away the window over the table did not close properly and they are still hard to open.

The Caravan was in a filthy disgusting state, the roof especially was caked in debris from the trees, It needs to be detailed (by your cost) as I could not remove it, another fact the paint protection was not done. If it had it would have been easy to remove.

I went back inside to get the guys to have a look at the blinds and also talked about the paint protection and showed them the silicone still all over the Caravan, they agreed the silicone would have been removed prior to paint protection.

As we live more than 300km's away we will not be bringing it back to you to get sorted, we expect you to contact somebody here in Bundaberg to sort all these problems out. We expect a speedy response from you in regards to this letter.

I had left a couple of things out of this letter, let me address them now, we also mentioned the washing machine was getting very noisy, and asked for a copy of the work carried out to be emailed to me, I was assured it would be sent. It was not.



5 Star Rating
Overall Experience
Had not the least bit of trouble dealing with Jackson service was great handover great Overall an excellent purchasing experience
Well done :white_check_mark:
Assisted by Jackson Doyle
5 Star Rating
Overall Experience
Jackson Doyle is an amazing asset to your team. From start to finish and beyond Jackson has taken care of all our needs in ensuring our new caravan purchase has been a pleasant experience.
I am very grateful for the service we have been provided by this sales person.
Kratzmann Caravans arranged an in depth handover of our new caravan & prompt response on the minor serviceable items needed.
Highly recommenced & make sure you ask for Jackson Doyle.
Dakabin, QLD Assisted by Jackson Doyle
1 Star Rating
Overall Experience
Kratzmann what to say spend $30,000 cash on a 2nd hand van and were told before pick up that it would be given proper check to make sure all is well , my husband goes to pick it up and notices an awning arm broken before we have even paid for it , should have known then they fixed the arm , we then were told we had a one month warranty ( you get more on a used car) but nevertheless we decided to have our own van repair man check it out and he found a multitude of problems including a roof leak and toilet leak and a bracket broken Leaving an important part of The hot water system being knocked around so we take it back .. they couldn’t fit it in for a month which is fine we get it back and there is bubbling on the front of the van so I take pictures and send them to them to be told that they feel they have done enough GOOD WILL repairs and this is a NATURAL OCCURRENCE really Kratzmann ... good will (under warranty) which should have been picked up before we even purchased .i have done some research and it looks like delaminating which happens with damp dosent suppose a roof leak helps
So we were told by three different people not to purchase from Kratzmann we should have listened .....
Deception Bay, QLD
5 Star Rating
Overall Experience
Friendly, helpful, and no messing around. Thanks.
Bald Knob, QLD Assisted by Jackson Doyle
4 Star Rating
Overall Experience
As the caravan still is in the workshop I don’t know if I can recommend Kratzmann
Tingalpa, QLD Assisted by The Kratzmann Team
5 Star Rating
Overall Experience
Very Happy with our new van. Rod from Loganholme was an absolute pleasure to deal with.
Camp Hill, QLD Assisted by The Kratzmann Team
2 Star Rating
Overall Experience
My salesperson didn't understand that the GVM is the important issue with carrying a slide on. When we first met I tried to explain it but he argued with me. After that I showed myself around the inside of the slide on and wasn't offered to inspect the outside compartments or explained any of it's many features as it was custom made. He didn't have the keys. I felt like he thought I was wasting his time. When I said I would take it he was genuinely surprised. I am familiar with Millards because I have looked at them on various occasions at the Tweed Heads dealership and it was Barton the salesman there that sold this Millard to me, not Kratzman's lack effort.
Another issue was when I tried to change my pickup time the receptionist had no idea what I talking about or who was in charge of these bookings. Since I was told you were really busy and the earliest I could pick it up was a week later, I wanted to see if 8am was available on the 4.10 instead of 10.30. She wanted me to wait til Monday when the salesperson would get my message and he could sort it out. I pointed out these bookings were going fast so I needed an answer. She said she would try to find someone to sort it out and ring me back. It was a Friday I rang. I hadn't heard anything by Tuesday morning so I rang again. I got my time slot and I asked why no-one rang me. The salesperson didn't provide a satisfactory answer and seemed a bit put out by my dissatisfaction.
Advancetown, QLD Assisted by Jackson Doyle