Kratzmann Caravans

194 Bruce Highway Eastern Service Road
Burpengary, QLD 4505

Inventory: NewUsed
Visit Website

4.4 rating of Kratzmann Caravans
4.4 out of 5

91% Recommended

Based on 425 Sales and 46 Service Reviews

Write Review

Team Member

Star of the Week

Tayler Cumes

Tayler's customers are happy! Read their reviews to find out why.

Ratings 4.4
Search Area
Time Frame
Deb G at Kratzmann Caravans Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
Deb G at Kratzmann Caravans
5 Star Rating
Overall Experience
Totally
Banksia Beach, QLD Assisted by Tayler Cumes
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
4 Star Rating
Overall Experience
This review is especially directed to Santana in the service department. we've had a lot of trouble with bubbling fridge and freezer paneling. after 2 years of trying everything this issue got in the hands of Santana and she took it on. We still had troubles getting it sorted but she is a determent lady and didn't give up. she really wanted to make this right. she got us the right panels and we are very happy. Kratzman is lucky to have her. Thanks for all your help and effort Santana we really appreciate it. cheers Jos
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
4 Star Rating
Overall Experience
Whilst it was somewhat of a bumpy start with respect to the hand over of our Lotus Trooper, Lyn went above and beyond to ensure our van was presented to us as expected. We understood the small challenges that can come with new van builds and we were very impressed with how our concerns were acknowledged and acted upon with the sense of urgency they deserved. We got there in the end Lyn and can’t thank you enough for making the experience as seamless as you could. We absolutely love our van and can’t wait to hit the road and send you guys some happy pics !! Thanks again for all your support Scotty & Lisa
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
5 Star Rating
Overall Experience
After waiting for a longtime for our Lotus Trooper, we were disappointed with some of the issues when it arrived. After a few conversations with Lyn Dillon, she were able to get our van booked in and nearly all the issues have been rectified with minimum fuss. This in spite of the workload pressure that they are under and the fact that we needed the van fixed urgently as we are heading off an extended trip, which includes Cape York. I cannot thank Lyn for her excellent service, prompt replies and just being friendly and helpfull in sorting all this out. A life saver for us! Also a thank you to Mark for sorting out some problems when picking up the van. Great work from everyone in the service department.
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
1 Star Rating
Overall Experience
Our experience with staff during the purchase of our RV was not good until Lyn Dillon took over our warranty problems. Lyn was fantastic in dealing with our warranty problems with the manufacturer, insisting on replacement items instead of repairs to existing items.
Lyn went out of her way to make our experience very pleasant while warranty issues were being addressed, thanks Lyn
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
5 Star Rating
Overall Experience
Finally the help we needed.
Excellent. Thankyou
Mr Malcolm B at Kratzmann Caravans Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
Mr Malcolm B at Kratzmann Caravans
5 Star Rating
Overall Experience
The service we received from the friendly people from Kraftzman Caravans made the whole process of purchasing our new caravan a real pleasure. Right from our initial enquiry through to the pickup it was a pleasurable experience. They people couldn’t have been more helpful. The communication with the team was excellent they left nothing out and were always in communication. I would have no hesitation in recommending Kraftzman as the only place to purchase a caravan or RV.
Assisted by Tayler Cumes
Rob and Lana at Kratzmann Caravans Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
Rob and Lana at Kratzmann Caravans
4 Star Rating
Overall Experience
Delivery was outstanding with an in depth explanation of how everything works. Thanks
Assisted by Tayler Cumes
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
5 Star Rating
Overall Experience
Our experience with Eddie Woodward is second to non
Very Friendly professional
Helpful in the Spare parts
If we need more parts or accessories we certainly will come back and see him
Regards Dirk
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
5 Star Rating
Overall Experience
I had a warranty issue and dealt with Santana in service , she was excellent took notes and kept me informed. The repair was done on time, I was very happy.
Karl