Due to some apparent misunderstandings last year during the signing of the contract we have had to take a second mortgage out to pay for the van. Certain sections of the fine print were not highlighted with the salesman commenting, "it's a standard contract, there's nothing to worry about". Specifically not highlighted is the 20 per cent clause. Neither was the option to include special conditions. Yes we are adults and I signed the contract however I believe the salesman had a duty of care to highlight these sections.
Pre delivery detailing on the van was average. There was a significant amount of dust inside, trim around the TV mount has come unstuck and the handle for the corner steady is broken.
The receptionist had dificulty locating the keys for the Van at pick up time.(not her fault as they were not left where supposed to be it appeared) While the new locks are excellent( they should have been used in the first place like the Van parked next to ours with a superior tool box design which is more like what we had hoped for) the rust on the van A Frame rails was not treated as requested. Disappointing even though the new locks are an excellent addition.
Hi all staff at Kratsmann Caravans, I'm very pleased to do this feedback ! I could hardly believe the amount of caravans and motorhomes, new and secondhand, in stock. Danny, Rod and Peter helped me find the perfect caravan to suite my needs. I had personal complications and all the staff were very helpful and understanding. I'm very pleased with my new Eccentical Exceed 560 ! I must say with all the friendly and professional staff made this venture a great experience !!!! Thanks again for all your support . :) :) Tony.j
We have only just taken delivery of our ALiner so would hope that in the future, if we need any work or servicing on our van, that Kratzmann will prove to be an A1 dealership. We were really happy with Jodi, she really is a people person and an asset to Kratzmann. Thankyou everyone for everything so far.
Alec and Maureen
After a bad experience with a private seller a day ealier, we went for a 'look' at the sale that Kratzmann Burpengary were having and 6 hours later, signed on the dotted line of a brand new Franklin Exception semi-off road van. The sales person Blake was extremely helpful in answering our questions and sought the answers if he didn't know them. The team were also very helpful in having as much of the upgrades done as possible in the timeframe we needed with finishing off the upgrades at a later date. We are very happy with our purchase and would definitely recommend this dealership!!!
Overall our experience was good!
Just a couple of details, that I feel should be mentioned.
Confusion between Merv and Arrow staff regarding fitting of extras. We were lead to believe that an Anderson plug would be fitted (charged accordingly) by staff and staff advised that because one was already fitted that it would do. The erection of the annex was rushed, last minute almost forgotten by staff.
I brought my van in for service predominantly because there is an increasing crack in the roof - inside - which I believe resulted from getting on the roof to clean it - ie broke the seal and allowed water in. I was really disappointed to pick up my van to find it hadn't been found. They looked outside not inside. No calls to check with me.
:thumbsup::thumbsup::thumbsup:up to Kratzmann Caravans Burpengary & the Team who looked after us when we took delivery of our Dream Caravan!
An extra special thanks to Rod Baker for his outstanding commitment and support to us!
Noel and I found the Kratzmann Team really easy to deal with, very accessible for all our questions and able to deliver a quality product. We found Peter especially helpful in leading us through the extras available and the ones that we needed. He went above and beyond to source the upgraded leather seating and was very helpful when it came to choosing interior colours. We are more than happy to recommend this company and their staff to all our friends and those we meet on our new adventures.
Catherine was a pleasure to deal with....thank you Kratzmann caravans for our new home away from home. Its just perfect .
Catherine was lovely and had a good knowledge on caravans. Bob was also nice but didn't seem to know much about our van. It wasn't completely ready for collection and our instructional handover was running late. We are still having to learn how to set up the van as this was not shown to us on the day. Otherwise, we are happy with the service we received.
More contact via email to advise what the progress is. The fit out and explanation was great by the boys. I would suggest a lot more contact just prior to delivery to promote the vans arrival, and then the delivery date with details. That helps to avoid any ‘ what is happening’.
Great experience, we were worried how it would go after an unpleasant experience there. Staff were great as we are quite fussy. Everý question we had was answered. It took a lot longer than we expected but we have come away happy. Big thanks to all staff.