Kratzmann Caravans

194 Eastern Service Road
Burpengary, QLD 4505

Inventory: NewUsed
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4.4 rating of Kratzmann Caravans
4.4 out of 5

91% Recommended

Based on 236 Sales and 19 Service Reviews

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Star of the Week

Catherine Lawrence

Catherine's customers loved their experience. Find out why.

Ratings 4.4
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Time Frame
5 Star Rating
Overall Experience
Very pleased with overall sales process,Jackson was very helpful and knew the vans well.
Marcoola, QLD Assisted by Jackson Doyle
5 Star Rating
Overall Experience
Peter Brower provided prompt responses to any questions and additions we made during the ordering process. Peter provided solutions to any of our problems and was extremely helpful. Stuart did a great job of explaining all the features during the handover, his patience and expertise were greatly appreciated. Thank you for a great experience.
Brookfield, QLD Assisted by The Kratzmann Team
5 Star Rating
Overall Experience
First class experience picking up our van today . Very thorough . They really are a one stop shop.
So far they have out performed our expectations. Thank you .
Assisted by The Kratzmann Team
5 Star Rating
Overall Experience
Mr Doyle is a bloody good sales man.He made the whole experience extremely enjoyable!
Aldershot, QLD Assisted by Jackson Doyle
5 Star Rating
Overall Experience
Excellent experience buying our first caravan
Assisted by The Kratzmann Team
4 Star Rating
Overall Experience
There were a few issues in the new van which need to be fixed. Peter and Stuart were very helpful with the solutions to rectify problems. Thanks Guys . Cheers Helen
Assisted by The Kratzmann Team
4 Star Rating
Overall Experience
Jackson (salesman) listened to us throughout the whole process.
Stewart was informative & patient in the ‘how to’.
The inside needed cleaning but we are very happy with our camper.
Bellingen, NSW Assisted by Jackson Doyle
1 Star Rating
Overall Experience
Service Advisor did not order requested part, upon pickup of caravan staff did not know where it was.
Godwin Beach, QLD
2 Star Rating
Overall Experience
I have been very disappointed with the customer service following the purchase of my Avan early this year. A number of minor warranty issues in which you would not expect in a new van became a major drama rather than a straight forward response. My van was dropped of early June and picked up nearly six weeks later incomplete. When Kratzmann were contacted to see what the hold-up was I was constantly told they were waiting on parts from Avan. In the end I picked up the van without the van being ready. I will not be going back to Kratzmann for my services in the future. You have to question their ability to solve major issues if they cannot solve minor warranty issues.
Craftsman advertise customer service then they should be able to deliver that service by making sure the caravans they sell are backed up by established relationships with the caravan manufactures they sell for. It would appear there is a lack of communication, and poor customer service on both Kratzmann and Avan with each blaming the other rather than looking at their system issues.
I would suggest if you are looking for a caravan buy from a dealer who sells their own product they are more likely to have an invested interest in keeping customers happy once the van is sold.
Booral, QLD
5 Star Rating
Overall Experience
Sales experience was great. Finance experience was wonderful, Showing was awesome also
Assisted by Jackson Doyle