We we’re blown away with seeing our new Winnie for the first time, top shelf workmanship and the handover was very informative and helpful for a couple of newly travellers. Kratzmann sales person (Jackson) made our decision making very easy, his experience and patience made the purchase of our Motorhome a pleasurable journey, I don’t think we asked too many silly questions? Many thanks to Kratzmann
Thank you for your awesome review! There is no such thing as a silly question! Im glad you enjoyed our experience and we look forward to hearing back from you guys on your travels! send lots of pictures!!!
Thank you Shane Sullivan for delivering our beautiful new Lotus Freelander van on time.He kept us up to date on the progress of our van and was there at handover time to make sure we were happy with everything.We are proud to be Shane’s first Lotus sale at Kratzmanns...... you are a true professional Shane.Thank You.
The only thing I didn't expect was the length of time it would take to build it. From the time we put down our deposit untill the day we picked it up was over 5 months. The salesmen at the caravan show said it might take 3 months depending on the number of orders. We are happy with the end product and the quality. The handover was a bit overwhelming and full on. Maybe an improvement would be when a demo is shown the new owners are given a chance to operate instead of standing there and trying to take it all in. Ie using the keys to open compartment. The best way for people to learn is to do it themselves. We however have all the booklets to study.
Jackson was well mannered and easy to deal with. Thank you.
Jason was excellent in all my interactions with him.
There are areas that need addressing as there were items missing on delivery and a few items that needed minor attention.
Attention to detail and a checklist before delivery to ensure this doesn't happen again would be wise.