Communication issues occurred. Feel salesperson could improve on people skills to assist customer with purchase instead of touting own salesmanship skills. Subject of van & vehicle connection compatibility needs to be discussed prior to handover to enable smooth handover. All came together in the end though & we left as ‘happy campers’.
We recently took delivery of our new caravan. It is the second new caravan we have purchased from Kratzmann Caravans in the last 3 years. Like all new vans, it had some 'teething' problems that needed to be addressed. I would like to compliment the response of Kratzmann Caravans and in particular, Eddy, a member of the service team. His client service standards were excellent. He was professional in his approach and had a good understanding of what was needed. I am an older male who is not easily impressed but he impressed me. I would also like to compliment Jason from the sales team. This is the second van he has sold us and attended to our needs with the usual high personal and professional standard. Both young men are good ambassadors for the organisation. I would recommend Kratzmann Caravans to prospective buyers.
l haven't completed any of the star experiences mainly because I needed to explain why I was unable to rate Kratzmanns. We bought our caravan 2 years ago and were told it would be waiting for us to pick it up. We arrived very excited and the salesman( who shall remain anonymous) began looking for it and discovered it still down the back and certainly hadn't had it's pre delivery clean done. Needless to say we were disappointed. We had a couple of minor issues with things like not be able to unlock the door from the inside on our first night away and having to climb out a window. Another job that was supposed to be fixed there was not being able to separate the doors easily from each other. Something else we fixed ourselves. Then the major issue of leaking hatches. Thankfully along came Sarah Lawrence and I can only image how different my attitude to Kratzmanns would be if we had been dealing with her from day one. Between Sarah and Chris in the workshop they have fixed a problem which took two visits too many to fix. I do hope Sarah gets to read this as her customer service was first class and if I can keep dealing with her maybe I'll be able to rate Kratzmanns one day.