Overall a very good experience dealing with Kratzmanns. Only suggestion is that would have liked greater communication from the manufacturers through Kratzmanns as to the progress of the build e.g. simple emails at each progress stage.
From the first contact to drive off Catherine couldn't do enough. I followed all her recommendations as I am a first time buyer and she came up with exactly what I wanted. I don't have enough space to tell you what a great experience it was. I traveled from Darwin to buy this van and Will most definitely see them if I ever want to upgrade
By comparison to the purchase of our previous caravans it was an absolute pleasure to deal with Kratzmann Caravans.
From our initial contact with Rod Baker, the salesperson, right from our order through to delivery we were kept informed of progress. We were astounded that our van was ready for pickup on the date set four and a half months previously.
We found the handover delivery process excellent, from being shown the operations of the van, through to finalizing ownership, and the help we received from the salesman in the accessories shop.
We were bitterly disappointed on Handover of our new caravan, the walk through was not adequate the guide did not have full knowledge of the van and its components, although we took our vehicle in a day early to have a new Tow Bar installed, the Tow Hitch was not installed and my husband had to bring to his attention that it was missing and advise the installer on how to correctly install it obviously there was no checklist or he hadn't bothered to check it , the Number Plates had
not been fitted, He was in such a hurry to get us out , that when we got home we found that our fridge didn't work on 12 volt, after a frustrated weekend we contacted the manufacturer and they arranged for us to take it to a local repairer to fix. This should have been picked up long before we got it home at the least on handover. Quality Assurance needs to be upheld on your Handover Proceedures
Took longer than we were told and no follow up communication until we phoned to see if it had arrived.Pressure fittings under sink were loose. Screws rubbing on door. Fridge wiring was not wired as we requested. Poor finish on all cupboard doors chip on cupboard under fridge. 1 overhead light Chrome ring fell off.
Until day of delivery we were quite happy with attention after purchase of display unit at caravan show.ESC system really pushed by you & we despite the big price ticket we accepted it & ordered it about a week before pick up - and until we actually asked you if fitted we found you FORGOT to fit it!!! Delayed far longer than told for that to be done and no communication with us in waiting room during that time till WE started pressing for action and more attention. We arrived on site 7.45am for 8am appointment for work on our vehicle and as planned while that was happening the Hand Over process of the van. Then over 90 minutes for ESC fitment despite being told 30-40 minutes. Car took only approx 15 min more than all this and we finally left your premises 12.45pm. Deflating and disappointing.
Peter Bower looked after us exceptionally well and was a pleasure to deal with. The delivery process went well and all of the necessary vehicle wiring was done whilst we were doing the caravan orientation. This is our first caravan and the Kratzmann team were happy to answer our many questions and provide advice....I'd happily recommend Kratzmann Caravans.