We bought a new van last April. A Franklin Arrow and added another $17k in accessories etc. on purchase. The first use of the van seemed OK, however from there it's been pretty dismal.
We noticed a lot of bugs in the van of a night time and after checking the fibre door seal found it was nowhere near to meeting the door frame and the bugs just came through. The 3 tanks gauges were not working from new, and the 2 x 95 litre waters tanks would fill to no more than a combined 160 litres. We had trouble with both the Truma heater controls and the Truma hot water service constantly had to be reset. Two of the wheel hub centres blew off before we even got the van home. There were a couple of other issues
We took the van back for it's first service at 6 months and provided them a list of all the issues
The door seal was fixed and then it took them 5 weeks to organise for the tank gauges to be replaced (not encouraging on a new van!). They claimed to have fixed the water tank problem but measuring the inflow and outflow with 2 different gauges still show only 160 litres. The heater and the hot water service as still playing up
Our first trip away after the service and we couldn't roll out the awning because the lever was missing and yet the awning was rolled up and the van simply parked at home before it went to Kratzmanns. I also discovered water running from the kitchen side of the van under the exterior moulding and upon investigation found the outlet from the kitchen sink had been broken and repaired with cheap silicone. It simply fell apart when I tried to tighten it
Back to Kratzmanns with all the issues. Their response - we're a bit busy with the show at the moment so you'll have to wait a few weeks (in other words as a customer, bad luck). The van is still under the initial warranty however I was told I will probably have to claim all the issues under my insurance! I have contacted the insurance company and made them aware of the issues.
Today I went back to Kratzmanns to try and book it in for repairs, No one available to help as he was on lunch. Then got asked how do I know the tanks are 95 litres, well apart from the invoice from Kratzmanns and the blurb from Franklin plus getting under the van and taking photos of the tank stamps, I pretty sure I'm right
The bloke there today took all my details and said I would be contacted about booking it in, so far no contact
I don't believe their warranty is worth the trouble of being stuffed around. There are 2 repairers close by who could do the job in the next week so I'm considering dumping Kratzmanns altogether and taking my chances
Overall I would never recommend purchasing a van from this mob, they're all over you and your best mate when you're purchasing, but after you have paid you are on your own