Kratzmann Caravans

194 Eastern Service Road
Burpengary, QLD 4505

Inventory: NewUsed
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4.3 rating of Kratzmann Caravans
4.3 out of 5

89% Recommended

Based on 266 Sales and 23 Service Reviews

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Ratings 3.6
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1 Star Rating
Overall Experience
Did not fix part of the problem and did not seem to understand the problem!
I told them the exterior tv aerial socket was not working properly when I attached the outside antenna. I also said when I put the antenna into the outside socket it did not seem to fit snuggly and that may be the issue.
When I've gone to pick up camper guy said I should only use an outside antenna in the socket and not the inside TV aerial!!! I know that!!!! :rolling_eyes::rolling_eyes:
So... on the invoice they have "check is ok. External tv connection is for an antenna only if tv is connected externally, then antenna must be fitted internally for reception."
Aaarrgghhh...this is what we do and it is not working!!!
1 Star Rating
Overall Experience
Firstly the length of time we waited to get a new table put in was 2 months.
We had to bring the van back twice to get hot water fixed we were told twice it was a faulty valve.
The lock on the door was to be fixed, and wasn’t we had to get a lock Smith in to fix it so we could close the door.For the money we paid for this van
We would have expected none of those problems at all.
Armstrong Creek, QLD
1 Star Rating
Overall Experience
Kratzmann what to say spend $30,000 cash on a 2nd hand van and were told before pick up that it would be given proper check to make sure all is well , my husband goes to pick it up and notices an awning arm broken before we have even paid for it , should have known then they fixed the arm , we then were told we had a one month warranty ( you get more on a used car) but nevertheless we decided to have our own van repair man check it out and he found a multitude of problems including a roof leak and toilet leak and a bracket broken Leaving an important part of The hot water system being knocked around so we take it back .. they couldn’t fit it in for a month which is fine we get it back and there is bubbling on the front of the van so I take pictures and send them to them to be told that they feel they have done enough GOOD WILL repairs and this is a NATURAL OCCURRENCE really Kratzmann ... good will (under warranty) which should have been picked up before we even purchased .i have done some research and it looks like delaminating which happens with damp dosent suppose a roof leak helps
So we were told by three different people not to purchase from Kratzmann we should have listened .....
Deception Bay, QLD
2 Star Rating
Overall Experience
We bought our caravan nearly 2 years ago now. We were very disappointed with the after sales service. It was if their over-friendliness during the process of buying our van, disappeared like mist before the sun, once we signed the deal. We had a few smaller issues which were very important to us, first owners of a van, but it was very soon obvious we were just another sale on their books. It was interesting camping next to a person this week, who also bought his van from Kratzman and experienced the exact treatment. We definitely would not trade with Kratzmans in Burpengary again. That’s for sure.
Mango Hill, QLD
1 Star Rating
Overall Experience
Service Advisor did not order requested part, upon pickup of caravan staff did not know where it was.
Godwin Beach, QLD
2 Star Rating
Overall Experience
I have been very disappointed with the customer service following the purchase of my Avan early this year. A number of minor warranty issues in which you would not expect in a new van became a major drama rather than a straight forward response. My van was dropped of early June and picked up nearly six weeks later incomplete. When Kratzmann were contacted to see what the hold-up was I was constantly told they were waiting on parts from Avan. In the end I picked up the van without the van being ready. I will not be going back to Kratzmann for my services in the future. You have to question their ability to solve major issues if they cannot solve minor warranty issues.
Craftsman advertise customer service then they should be able to deliver that service by making sure the caravans they sell are backed up by established relationships with the caravan manufactures they sell for. It would appear there is a lack of communication, and poor customer service on both Kratzmann and Avan with each blaming the other rather than looking at their system issues.
I would suggest if you are looking for a caravan buy from a dealer who sells their own product they are more likely to have an invested interest in keeping customers happy once the van is sold.
Booral, QLD
5 Star Rating
Overall Experience
My Aura had to go back to have a couple of minor issues sorted. We weren't in a rush for the van but Wayne made sure we were kept in the loop with phone calls to explain where things were in the process. Great service Wayne. I had been told before buying our Aura that Kratzmann's service was poor. I have definitely NOT found that to be the case, in fact quite the opposite thanks to Wayne & his exceptional attention to detail. As an aside, as I was hitching up to leave 2 of Kratzmann's team who were moving a van into a slot next to mine reminded me not to drive off with the handbrake on the van still on. I had remembered but it was great to see team members going that extra mile for their customer.
Chermside, QLD
5 Star Rating
Overall Experience
Had a slight issue with a small leak in the sink waste pipe. Wayne agreed at short notice to fit us in knowing we were going away that day for our maiden trip. Expertly fixed the problem and delivered fantastic customer service. Thanks Wayne & team.
Chermside, QLD
5 Star Rating
Overall Experience
We had cause to lodge a warranty claim which we did on line during the evening.
Rang the service next morning and Wayne was very helpful in organizing to get out problem attended to in a very friendly and professional manner.
Thanks heaps Wayne
Argenton, NSW
5 Star Rating
Overall Experience
Jason has provided excellent service throughout, from our 1st meeting in Sept 17 until we collected our Aura today. Nothing was too much trouble for him. He was knowledgeable and took the time to answer all our questions. At handover he again addressed each issue professionally and promptly.
Stu (did our handover) was exceptionally knowledgeable and patient, again sorting any issues on the spot. I can recommend Jason & Stu - very professional.
Chermside, QLD