We bought our caravan nearly 2 years ago now. We were very disappointed with the after sales service. It was if their over-friendliness during the process of buying our van, disappeared like mist before the sun, once we signed the deal. We had a few smaller issues which were very important to us, first owners of a van, but it was very soon obvious we were just another sale on their books. It was interesting camping next to a person this week, who also bought his van from Kratzman and experienced the exact treatment. We definitely would not trade with Kratzmans in Burpengary again. That’s for sure.