My Aura had to go back to have a couple of minor issues sorted. We weren't in a rush for the van but Wayne made sure we were kept in the loop with phone calls to explain where things were in the process. Great service Wayne. I had been told before buying our Aura that Kratzmann's service was poor. I have definitely NOT found that to be the case, in fact quite the opposite thanks to Wayne & his exceptional attention to detail. As an aside, as I was hitching up to leave 2 of Kratzmann's team who were moving a van into a slot next to mine reminded me not to drive off with the handbrake on the van still on. I had remembered but it was great to see team members going that extra mile for their customer.