We picked up our caravan Thursday before Easter and are so happy with everything about the process. Kratzmann's - big shout out to Rod - for taking care of us through the sales process (and TV installation) and Peter - making the handover seamless. Nothing has been too much trouble. The van - WOWSER! Get a look at the Essential Caravans!! So much more BANG for ya BUCK!! We met the builder - Dave and he sealed the deal for sure. Everything question we had - he answered. Seriously cannot be happier - we knew we found a beauty - the 21 foot - is perfect for my hubby and I. The van met our expectations - then blasted past them to be 1000 times better!
Thanks Peter, Rod, and DAVE!!
We had cause to lodge a warranty claim which we did on line during the evening.
Rang the service next morning and Wayne was very helpful in organizing to get out problem attended to in a very friendly and professional manner.
Thanks heaps Wayne
Our journey from 1st visit to hand over of our Aura went very smoothly. Jason & Stu were great at handover, patient, knowledgeable & detailed. A couple of minor issues that were handled on the spot without any problem. Care was taken by Stu to ensure van travelled well on our 1st tow home. Travelled well.
Jason has provided excellent service throughout, from our 1st meeting in Sept 17 until we collected our Aura today. Nothing was too much trouble for him. He was knowledgeable and took the time to answer all our questions. At handover he again addressed each issue professionally and promptly.
Stu (did our handover) was exceptionally knowledgeable and patient, again sorting any issues on the spot. I can recommend Jason & Stu - very professional.