Kratzmann Caravans

194 Eastern Service Road
Burpengary, QLD 4505

Inventory: NewUsed
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4.3 rating of Kratzmann Caravans
4.3 out of 5

88% Recommended

Based on 280 Sales and 25 Service Reviews

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Ratings 4.3
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1 Star Rating
Overall Experience
Did not fix part of the problem and did not seem to understand the problem!
I told them the exterior tv aerial socket was not working properly when I attached the outside antenna. I also said when I put the antenna into the outside socket it did not seem to fit snuggly and that may be the issue.
When I've gone to pick up camper guy said I should only use an outside antenna in the socket and not the inside TV aerial!!! I know that!!!! :rolling_eyes::rolling_eyes:
So... on the invoice they have "check is ok. External tv connection is for an antenna only if tv is connected externally, then antenna must be fitted internally for reception."
Aaarrgghhh...this is what we do and it is not working!!!
1 Star Rating
Overall Experience
Firstly the length of time we waited to get a new table put in was 2 months.
We had to bring the van back twice to get hot water fixed we were told twice it was a faulty valve.
The lock on the door was to be fixed, and wasn’t we had to get a lock Smith in to fix it so we could close the door.For the money we paid for this van
We would have expected none of those problems at all.
Armstrong Creek, QLD
5 Star Rating
Overall Experience
Thank you so much Jackson, for helping us find our lovely Coramal caravan. It was a pleasure to deal with Jackson from Kratzmann Caravans.i
Alumy Creek, NSW Assisted by Jackson Doyle
5 Star Rating
Overall Experience
Had not the least bit of trouble dealing with Jackson service was great handover great Overall an excellent purchasing experience
Well done :white_check_mark:
Assisted by Jackson Doyle
5 Star Rating
Overall Experience
Jackson Doyle is an amazing asset to your team. From start to finish and beyond Jackson has taken care of all our needs in ensuring our new caravan purchase has been a pleasant experience.
I am very grateful for the service we have been provided by this sales person.
Kratzmann Caravans arranged an in depth handover of our new caravan & prompt response on the minor serviceable items needed.
Highly recommenced & make sure you ask for Jackson Doyle.
Dakabin, QLD Assisted by Jackson Doyle
1 Star Rating
Overall Experience
Kratzmann what to say spend $30,000 cash on a 2nd hand van and were told before pick up that it would be given proper check to make sure all is well , my husband goes to pick it up and notices an awning arm broken before we have even paid for it , should have known then they fixed the arm , we then were told we had a one month warranty ( you get more on a used car) but nevertheless we decided to have our own van repair man check it out and he found a multitude of problems including a roof leak and toilet leak and a bracket broken Leaving an important part of The hot water system being knocked around so we take it back .. they couldn’t fit it in for a month which is fine we get it back and there is bubbling on the front of the van so I take pictures and send them to them to be told that they feel they have done enough GOOD WILL repairs and this is a NATURAL OCCURRENCE really Kratzmann ... good will (under warranty) which should have been picked up before we even purchased .i have done some research and it looks like delaminating which happens with damp dosent suppose a roof leak helps
So we were told by three different people not to purchase from Kratzmann we should have listened .....
Deception Bay, QLD
5 Star Rating
Overall Experience
Friendly, helpful, and no messing around. Thanks.
Bald Knob, QLD Assisted by Jackson Doyle
4 Star Rating
Overall Experience
As the caravan still is in the workshop I don’t know if I can recommend Kratzmann
Tingalpa, QLD Assisted by The Kratzmann Team
5 Star Rating
Overall Experience
Very Happy with our new van. Rod from Loganholme was an absolute pleasure to deal with.
Camp Hill, QLD Assisted by The Kratzmann Team
2 Star Rating
Overall Experience
My salesperson didn't understand that the GVM is the important issue with carrying a slide on. When we first met I tried to explain it but he argued with me. After that I showed myself around the inside of the slide on and wasn't offered to inspect the outside compartments or explained any of it's many features as it was custom made. He didn't have the keys. I felt like he thought I was wasting his time. When I said I would take it he was genuinely surprised. I am familiar with Millards because I have looked at them on various occasions at the Tweed Heads dealership and it was Barton the salesman there that sold this Millard to me, not Kratzman's lack effort.
Another issue was when I tried to change my pickup time the receptionist had no idea what I talking about or who was in charge of these bookings. Since I was told you were really busy and the earliest I could pick it up was a week later, I wanted to see if 8am was available on the 4.10 instead of 10.30. She wanted me to wait til Monday when the salesperson would get my message and he could sort it out. I pointed out these bookings were going fast so I needed an answer. She said she would try to find someone to sort it out and ring me back. It was a Friday I rang. I hadn't heard anything by Tuesday morning so I rang again. I got my time slot and I asked why no-one rang me. The salesperson didn't provide a satisfactory answer and seemed a bit put out by my dissatisfaction.
Advancetown, QLD Assisted by Jackson Doyle