Pre delivery was poor with several obvious areas of damage but Peter assured us these would be rectified. We had a very bad experience about 5 k from the dealership when the van began to fish tail severely and we thought it would never stop. Quite a nervous drive all the way if we ventured over 90kph.seemed to settle a little at end of trip so will try it again soon. Not what we expected at all
We are really happy that we finally have our camper. Everything has been done as requested and we are happy with the workmanship and the end result. I must say though that not all went smoothly and the delivery date was not met. However you guys made it good in the end and I think with more communication between the departments throughout your company it all could have been a much smoother process. Room for improvement here but all in all we left as happy customers in the end and have our camper in time for Easter. Thanks
I logged into the online service request and spoke live chat with Emily. She was brilliant and went out of her way to help us resolve the problem and source the part we needed so we could get away on our caravan holiday. We are so thankful for her great customer service.
I have always found staff to be courteous, friendly and willing to provide helpful comments and advice. I appreciate the work in preparing the caravan for delivery to ensure the caravan was in new and first class working order. I would highly recommend Kratzmann Caravans to anyone wishing to buy a new or secondhand caravan.