My salesperson didn't understand that the GVM is the important issue with carrying a slide on. When we first met I tried to explain it but he argued with me. After that I showed myself around the inside of the slide on and wasn't offered to inspect the outside compartments or explained any of it's many features as it was custom made. He didn't have the keys. I felt like he thought I was wasting his time. When I said I would take it he was genuinely surprised. I am familiar with Millards because I have looked at them on various occasions at the Tweed Heads dealership and it was Barton the salesman there that sold this Millard to me, not Kratzman's lack effort.
Another issue was when I tried to change my pickup time the receptionist had no idea what I talking about or who was in charge of these bookings. Since I was told you were really busy and the earliest I could pick it up was a week later, I wanted to see if 8am was available on the 4.10 instead of 10.30. She wanted me to wait til Monday when the salesperson would get my message and he could sort it out. I pointed out these bookings were going fast so I needed an answer. She said she would try to find someone to sort it out and ring me back. It was a Friday I rang. I hadn't heard anything by Tuesday morning so I rang again. I got my time slot and I asked why no-one rang me. The salesperson didn't provide a satisfactory answer and seemed a bit put out by my dissatisfaction.
Happy with the van hand over could be better somethings where good. But not all
Service could over a cup off coffee or water nothing it is all about selling
Hard to get an answer or someone to ring back
This is not our first van someone with no van experience would find it very stressful
We bought our caravan nearly 2 years ago now. We were very disappointed with the after sales service. It was if their over-friendliness during the process of buying our van, disappeared like mist before the sun, once we signed the deal. We had a few smaller issues which were very important to us, first owners of a van, but it was very soon obvious we were just another sale on their books. It was interesting camping next to a person this week, who also bought his van from Kratzman and experienced the exact treatment. We definitely would not trade with Kratzmans in Burpengary again. That’s for sure.