Kratzmann Caravans

194 Eastern Service Road
Burpengary, QLD 4505

Inventory: NewUsed
Visit Website

4.4 rating of Kratzmann Caravans
4.4 out of 5

91% Recommended

Based on 257 Sales and 20 Service Reviews

Write Review

Team Member

Star of the Week

The Kratzmann Team

People can't say enough about The. Read the reviews.

Ratings 4.4
Search Area
Time Frame
2 Star Rating
Overall Experience
I have been very disappointed with the customer service following the purchase of my Avan early this year. A number of minor warranty issues in which you would not expect in a new van became a major drama rather than a straight forward response. My van was dropped of early June and picked up nearly six weeks later incomplete. When Kratzmann were contacted to see what the hold-up was I was constantly told they were waiting on parts from Avan. In the end I picked up the van without the van being ready. I will not be going back to Kratzmann for my services in the future. You have to question their ability to solve major issues if they cannot solve minor warranty issues.
Craftsman advertise customer service then they should be able to deliver that service by making sure the caravans they sell are backed up by established relationships with the caravan manufactures they sell for. It would appear there is a lack of communication, and poor customer service on both Kratzmann and Avan with each blaming the other rather than looking at their system issues.
I would suggest if you are looking for a caravan buy from a dealer who sells their own product they are more likely to have an invested interest in keeping customers happy once the van is sold.
Booral, QLD
5 Star Rating
Overall Experience
Sales experience was great. Finance experience was wonderful, Showing was awesome also
Assisted by Jackson Doyle
5 Star Rating
Overall Experience
Excellent service and attention from all staff at kratzmam
Assisted by Aiden Pollock
5 Star Rating
Overall Experience
Customer Service was outstanding. Jackson was a pleasure, really looked after us. Highly recommend Kratzmann.
Chermside, QLD Assisted by Jackson Doyle
5 Star Rating
Overall Experience
Jackson looked after us from the start
Very happy with our camper thank you so much
Beachmere, QLD Assisted by Jackson Doyle
5 Star Rating
Overall Experience
Caherine was so friendly and cheerful and always very helpful.
Boreen Point, QLD Assisted by Catherine Lawrence
4 Star Rating
Overall Experience
Very happy with my experience at Kratzmans. Highly recommend
Black Mountain, QLD Assisted by The Kratzmann Team
4 Star Rating
Overall Experience
Very good
Thank you
Assisted by The Kratzmann Team
5 Star Rating
Overall Experience
Thank you for helping me to purchase my very first caravan!
It’s the perfect size for my daughter and I to explore our great country in.
Of course, happy and helpful staff made the experience a very positive one.
Happy campers!
Assisted by Catherine Lawrence
5 Star Rating
Overall Experience
As we had to travel from Armidale in NSW everything was done by Kratzmann Caravans to accommodate us so we could collect our van and stay in it that night. We were very happy with the professionalism of all involved.
Aberfoyle, NSW Assisted by Aiden Pollock