Absolutley can not fault kratzmann Caravans from the start of sale through to delivery, was stress free nothing was to much trouble staff was amazingly polite, friendly and helpful. Being a newbie to caravanning on taking delivery of our Franklin Arrow, hand over with Stewie thank you for being very patient on answering our many questions while you gave us a detailed run through of how and what we need to do with our caravan .Paul thank you for sorting out Insurance for the van and Peter Bower thank you for your ongoing professional advice and service to us you have all contributed to a very relaxing experience.:sunglasses:
Had a slight issue with a small leak in the sink waste pipe. Wayne agreed at short notice to fit us in knowing we were going away that day for our maiden trip. Expertly fixed the problem and delivered fantastic customer service. Thanks Wayne & team.
We picked up our caravan Thursday before Easter and are so happy with everything about the process. Kratzmann's - big shout out to Rod - for taking care of us through the sales process (and TV installation) and Peter - making the handover seamless. Nothing has been too much trouble. The van - WOWSER! Get a look at the Essential Caravans!! So much more BANG for ya BUCK!! We met the builder - Dave and he sealed the deal for sure. Everything question we had - he answered. Seriously cannot be happier - we knew we found a beauty - the 21 foot - is perfect for my hubby and I. The van met our expectations - then blasted past them to be 1000 times better!
Thanks Peter, Rod, and DAVE!!
We had cause to lodge a warranty claim which we did on line during the evening.
Rang the service next morning and Wayne was very helpful in organizing to get out problem attended to in a very friendly and professional manner.
Thanks heaps Wayne