Peter Bower provided us with excellent support through the entire purchasing process. The technician was extremely helpful on the day of handover, demonstrating all the features and functions of the van as well as answering all of our queries. Overall we had a very positive experience dealing with Kratzmann Caravans and look forward to many exciting and hassle free adventures in our new van.
Purchasing the van and support from sales in choosing the fit out and extras was excellent. Unfortunately the delay in delivery we have only rated a 3*, mainly because of the poor communication from the factory on the estimated build time. The delivery day also could have been better organized in regard to readiness of the van considering the time it had been at the site. I would like to comment that Peter Bower was a great support in the whole process of purchase through to the handover.
Thank you Folks, I was so happy to finally hand over your new caravan. Working with you both and your understanding has been second to none. Enjoy your home on wheels and we hope you have safe and happy travels.
This is the third caravan we have bought from Kratzmann Caravans and we were very satisfied each time. We were help in our choice and we are glad they did because we are very happy with our new van.
Sarah was very helpful and gave excellent service. Turn around was very fast. I wanted to speak to the person who carried out this work however no technician was available before or after the work. As we are on the road a lot I wanted to have an understanding of what was done in the event that the bed not working in the future.
I don’t think my request was unreasonable.
We were very happy with our experience in selecting and buying a Franklin Core Razor caravan and appreciated the staff effort taken to ensure that all was well with our van on delivery. Without incident so far and if this is the manner things continue we look forward to hassle free travels. After a bad experience previously it is encouraging that our trekking Australia will finally become a joy as it should have been over the last year instead of fraught with inadequate repair and replacement service.losing 7 weeks out of 8 months on the road due to hold ups. If reliable and efficient service is available we can proceed with confidence and enjoy the lifestyle while we have the opportunity to do so in our senior years. Thank you Kratzmann Caravans and Franklin Caravans.
As first time caravan owners we made the decision to purchase a 2nd hand van. Dylan and The Kratzmann team were extremely helpful from time of reviewing to ultimate purchase, even when a basic technical query was sought after the delivery. So thank you and I would recommend. We can not wait for our first trip....