from customers of The Kratzmann Team
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Very Happy with our new van. Rod from Loganholme was an absolute pleasure to deal with.
Happy with the van hand over could be better somethings where good. But not all
Service could over a cup off coffee or water nothing it is all about selling
Hard to get an answer or someone to ring back
This is not our first van someone with no van experience would find it very stressful
Can’t comment on Service Department as no dealings yet. We found Rod (salesman) extremely helpful & obliging.
A long slow process on handover for us.
A few misunderstandings as items not exact on contract
Need a check list on purchase so nothing is missed or misunderstood.
Overall, we are satisfied with the help in rectifying the problems and very happy with van.
Super excited to take our family out and create some new memories
Good bunch of fellas, Very busy dealership, which is a good sign ! Thanks Rob, Peter and Stuart
Will not return calls in a timely manner and still waiting for extra lounge cushion and not satisfied with quality of draws and cupboards which continualy open
Hello Elizabeth and Gordon, My apologies for not being able to reach you recently. I returned your call last week and left a message over a week ago and also emailed you to advise your cushion has been here waiting for you to collect for some time.
Latch adjustments are a simple fix and often after the van is picked up from new, driven a few kilometers, some of the furniture settles and a latch or two can become out of adjustment. Please feel free to call 07 3888 2755 and ask for our service and warranty department who will get you booked in and happily adjust the latches for you.
Communication between peter and ourselves was easy. Our needs were met without any problem. Very happy with handover.
cleaning was poorly done, I will do it myself when I get home. did anyone do a final inspection ? or too busy. door handle needs fix, interior wall strip loose. sorry, but not good enough.
Hi Graeme, I do apologize if the cleaning was not up to our normal high standards. We would like to offer our services to clean the van again to a standard that you are happy with. Also all our caravans are checked prior to being ready to handover and obviously the customers check them over also at delivery, but do not remember you mentioning any issue with cleaning or the door handle. Please contact our service and warranty department on 07 3888 2755 and arrange a time for the handle and wall strip to be looked at. Again, We apologize for any inconvenience this may have caused.