from customers of The Kratzmann Team
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Great van good service. Would recommend
The process of delivery took longer than we expected and unfortunately there was a problem with The gas compartment door ,not been able to open,it was supposed to be fixed before we left,so the only disappointment was we had to take it all the way back to your dealership,which took an hour there and an hour back, The whole process took about three hours out of our day.
As the caravan still is in the workshop I don’t know if I can recommend Kratzmann
Very Happy with our new van. Rod from Loganholme was an absolute pleasure to deal with.
Happy with the van hand over could be better somethings where good. But not all
Service could over a cup off coffee or water nothing it is all about selling
Hard to get an answer or someone to ring back
This is not our first van someone with no van experience would find it very stressful
Can’t comment on Service Department as no dealings yet. We found Rod (salesman) extremely helpful & obliging.
A long slow process on handover for us.
A few misunderstandings as items not exact on contract
Need a check list on purchase so nothing is missed or misunderstood.
Overall, we are satisfied with the help in rectifying the problems and very happy with van.
Super excited to take our family out and create some new memories
Good bunch of fellas, Very busy dealership, which is a good sign ! Thanks Rob, Peter and Stuart
Will not return calls in a timely manner and still waiting for extra lounge cushion and not satisfied with quality of draws and cupboards which continualy open
Hello Elizabeth and Gordon, My apologies for not being able to reach you recently. I returned your call last week and left a message over a week ago and also emailed you to advise your cushion has been here waiting for you to collect for some time.
Latch adjustments are a simple fix and often after the van is picked up from new, driven a few kilometers, some of the furniture settles and a latch or two can become out of adjustment. Please feel free to call 07 3888 2755 and ask for our service and warranty department who will get you booked in and happily adjust the latches for you.